Mikita Mikado and his co-founder spent months arguing about button placement instead of talking to first SaaS customers. Their first product worked - but their customer acquisition startup approach was broken. He rebuilt the business as PandaDoc and grew it to over 10,000 first customers using CRM partnerships and built-in product virality.
Getting first SaaS customers required experimentation. PandaDoc built CRM integrations that created mutual lead flow - CRM vendors got expanded functionality while PandaDoc got SaaS customer acquisition referrals. Every document sent through PandaDoc also exposed recipients to the product, converting them into new subscribers organically.
Mikita Mikado is the co-founder and CEO of PandaDoc, a SaaS product for quotes, proposals, contracts, and sales collateral. QuoteRoller grew to 3,000 subscribers before PandaDoc launched, proving demand but revealing the product was too narrow. PandaDoc focused on SMB at $19-$50/user while competitors chased enterprise.
๐ฏ Talk to first SaaS customers before arguing about features: Mikita and his co-founder spent months debating button placement on QuoteRoller instead of gathering customer feedback, leading to a product with low conversion rates.๐ค Build CRM partnerships to acquire first SaaS customers: PandaDoc integrated with CRM systems that extended their workflows while driving leads back, creating a mutual growth engine that scaled both businesses.๐ Leverage natural product virality for customer acquisition: Every PandaDoc sent exposed the recipient to interactive documents and e-signatures, converting document recipients into new subscribers organically.๐ Start narrow, then expand to a full platform: QuoteRoller grew to 3,000 subscribers as a quoting tool, but customers needed proposals, contracts, and e-signatures - expanding to a full document lifecycle.๐ง Maximize growth experiments instead of optimizing one channel: Mikita tried CRM integrations, content swaps, community engagement, SEO, and viral videos - betting that more iterations increase the probability of finding what works.IntroductionMikita's favorite quote - what doesn't kill usWhat PandaDoc does and who it servesOrigin story - internal pain at their previous businessQuoteRoller - the first product that wasn't quite rightThe wake-up call - getting first SaaS customers wrongTypes of feedback and the pivot to PandaDocGrowth strategies - CRM partnerships and experimentationHow CRM integrations created mutual lead flow for first SaaS customersRationalizing integration investment vs quick winsLuck vs iteration - maximizing growth experimentsThe dumb thing that worked - viral video and investorStartup of the Year award and US visa storySEO, SEM, and content marketing at PandaDocCompetition and why PandaDoc focuses on SMBPricing - three frappuccinos per monthFundraising after bootstrapping to profitabilityAdvice - people skills, customer focus, validate before buildingLightning roundFull show notes: https://saasclub.io/177Join 5,000+ SaaS founders: https://saasclub.io/email