The Science & Art of Healthcare Culture | Jenn Lim | Delivering Happiness

This is the second part of an informal and miniseries looking at leadership and culture. Last week we heard from Jeff Thompson, CEO emeritus of Gundersen Health, and this week I’m talking to Jenn Lim of Delivering Happiness. Jenn is the Co-founder, CEO and Chief Happiness Officer at Delivering Happiness, an organization built to help companies understand the importance of, and then build strategies around, happiness and employee satisfaction. A lot of this came out of Zappos, which has a remarkable story about company culture and customer satisfaction and - ultimately - business success. Her team spends a lot of time working with healthcare organizations, and the healthcare community is looking more closely at the ideas Jenn and her team bring to the table. In this conversation, we look at case studies such as Northwell Health to show the value of a strong culture in healthcare.