In Episode 12 Mark and Caroline call out booking.com for stealing their money and Kim tells us all about the worst guest they have ever encountered!

ABOUT THE SHOW 

Mark and Caroline Winship lift the lid on the inner workings of their serviced accommodation and hotels business in an entertaining account of the highs and lows of the hospitality industry

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

Follow the podcast on Instagram @ secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! 

You can also follow Mark on Instagram @markdwinship 

Hosted on Acast. See acast.com/privacy for more information.

In Episode 11 Mark and Caroline pull out all the stops to get Eton House Hotel ready for launch and they welcome Genna to the podcast for the first time to talk about her new role in sales and marketing at Gateway Accommodation

ABOUT THE SHOW 

Mark and Caroline Winship lift the lid on the inner workings of their serviced accommodation and hotels business in an entertaining account of the highs and lows of the hospitality industry

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

Follow the podcast on Instagram @ secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! 

You can also follow Mark on Instagram @markdwinship 

Hosted on Acast. See acast.com/privacy for more information.

In Episode 10 Mark, Caroline and friends make a monumental effort to get Eton House Hotel ready for staging and photos next week, the Booking.com saga continues and Danielle its ready to surprise the pair with another couple of guest reviews that they’ve not seen before! 

ABOUT THE SHOW 

Mark and Caroline Winship lift the lid on the inner workings of their serviced accommodation and hotels business in an entertaining account of the highs and lows of the hospitality industry

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

Follow the podcast on Instagram @ secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! 

You can also follow Mark on Instagram @markdwinship 

Hosted on Acast. See acast.com/privacy for more information.

In Episode 9 Mark, Caroline and Danielle are wined and dined by a landlord client, Kim worries about miniature humans and the team threaten Booking.com with legal action over withheld payouts.

ABOUT THE SHOW 

Mark and Caroline Winship lift the lid on the inner workings of their serviced accommodation and hotels business in an entertaining account of the highs and lows of the hospitality industry

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

Follow the podcast on Instagram @ secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! 

You can also follow Mark on Instagram @markdwinship 

Hosted on Acast. See acast.com/privacy for more information.

EPISODE 8 

In Episode 8 the team respond to a fire evacuation event at The Madison Hotel, they try to make sense of Airbnb policy on service animals and Caroline makes plans for Jenson Button to cut the ribbon at the opening of Eton House Hotel.

ABOUT THE SHOW 

Mark and Caroline Winship lift the lid on the inner workings of their serviced accommodation and hotels business in an entertaining account of the highs and lows of the hospitality industry

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

Follow the podcast on Instagram @ secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! 

You can also follow Mark on Instagram @markdwinship 

Hosted on Acast. See acast.com/privacy for more information.

EPISODE 7 

In Episode 7 Caroline gets emotional about leaving her teaching job after 21 years, Mark is looking at a new guest communication and support ticketing system to meet the needs of the new-look team at Gateway Accommodation, Kim is confused about how guests manage to leave their dentures behind and the search for a plumber at Eton House Hotel continues! 

ABOUT THE SHOW 

Mark and Caroline Winship lift the lid on the inner workings of their often successful hospitality business. Operating a serviced apartments, vacation rentals and hotels across the UK means there is never a dull moment! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

Follow the podcast on Instagram @ secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! 

You can also follow Mark on Instagram @markdwinship 

Hosted on Acast. See acast.com/privacy for more information.

Welcome to Episode 6 of The Secret Serviced Podcast coming to you all the way from sunny Spain!

Mark and Caroline enjoy a food tour of Valencia with the marvellous Vivi from @indulgespain giving them lots of fresh enthusiasm and ideas for their own experiences project back in the UK. They are hit with something unexpected as they prepare their planning application for the new hotel and the team secure a booking for one of their properties to act as a TV set- next step Love Island! 

And Danielle is back to put them on the spot with another round of Review Roulette! 

Please like, follow and subscribe to make sure that you never miss an episode and if you are enjoying the podcast we would love for you to leave us a voice note if you have a question or just to let us know what you think of the pod so far - @secretservicedpodcast on instagram

Hosted on Acast. See acast.com/privacy for more information.

Join Mark and Caroline for another instalment of The Secret Serviced Podcast.

Just when it looked like things were all going to plan with the new hotel development - the plumber goes AWOL! And yet another gremlin emerges in the form of a planning permission curve ball to say nothing of the ghost that just wants a good scrub!

Kim is back to help with listener questions and Mark and Caroline tell us about the cleaner they had to let go this week.

Please like, follow and subscribe wherever you get your podcasts.

Please give us a follow over on Instagram @secretservicedpodcast and leave us a voice note if you have a question or just to let us know what you think of the pod!

Hosted on Acast. See acast.com/privacy for more information.

Welcome to Episode 4 of The Secret Serviced Podcast.

It's been a tough week. Mark and Caroline face a court summons and the crazy summer guests are out in force!

Danielle is back for another roll of Review Roulette - what will she have in store this time!

Please like, follow and subscribe and also come and give us a follow over on Instagram @secretservicedpodcast

We would love to hear from you - send us a DM or a voice note on instagram @secretservicedpodcast. Do you have a serviced accommodation headache or question that we can help with? Let us know for a chance to have us tackle your challenge live on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Welcome to Episode 3 of The Secret Serviced Podcast.

Join Mark and Caroline has they recount the first night spent in their very own haunted hotel and a very pleasant day eating jam and chocolate in the forest! Ep 3 also sees the launch of Better Call Kim in which the team tackle access for the oldies and hot tubs!

Please like, follow and subscribe and also come and give us a follow over on Instagram @secretservicedpodcast

If you are enjoying the podcast, would you give us a share, tag, mention on your socials?

Hosted on Acast. See acast.com/privacy for more information.