On this episode of the Six Five On The Road, hosts Cory Johnson and Lisa Martin are joined by Zoho's Sridhar Vembu, CEO for a conversation on how prioritizing employee satisfaction can fundamentally transform and elevate the customer experience.

Their discussion covers:

• The correlation between employee satisfaction and customer service excellence

• Strategies Zoho employs to maintain a high level of employee morale and its direct impact on customer satisfaction

• Real-world examples of how Zoho has transformed customer service through employee engagement initiatives

• The role of technology in facilitating employee satisfaction and efficiency

• Future trends in employee engagement and customer experience management

Learn more at Zoho.

On this episode of Six Five on the Road, hosts Cory Johnson and Lisa Martin are joined by CIMCO Refrigeration's David Fauser, Vice President of Sales, Marketing, and Strategy for a conversation on how CIMCO is leveraging Zoho to drive innovation and sustainability within their solutions.

Their discussion covers:

• The innovative approaches CIMCO is taking with Zoho to enhance their refrigeration solutions

• How sustainability is a key component of CIMCO's strategy and its integration with Zoho's tools

• The impact of digital transformation on CIMCO and the refrigeration industry at large

• Insights into CIMCO's future initiatives in leveraging technology for business growth

• The role of data analytics in shaping CIMCO's offerings and customer experiences

Learn more at CIMCO Refrigeration.

On this episode of the Six Five On the Road, hosts Lisa Martin and Cory Johnson are joined by Zoho's Raju Vegesna, Chief Evangelist, for a conversation on Zoho's major CRM customization announcements and their impact on customers.

Their discussion covers:

• The latest CRM customization options introduced by Zoho

• How these new features can enhance user experience and operational efficiency

• The potential impact of Zoho's announcements on customer relationships and business outcomes

• Strategies for businesses to effectively implement and leverage Zoho's CRM customizations

• Insights into the future developments of Zoho CRM and what customers can expect

Learn more at Zoho.

On this episode of the Six Five On the Road, we are joined by OP360's Josh Corson, SVP, Data Science & Analytics, for a conversation on how OP360 manages growth and leverages data with Zoho for optimal business performance.

Our discussion covers:

• The role of Zoho in OP360's rapid growth and scalability

• Insights into data management strategies that drive business decisions

• Challenges and triumphs in integrating Zoho with OP360's existing systems

• Future plans for leveraging technology to sustain business growth

• The impact of data analytics on improving customer experience and service delivery

Learn more at OP360.

On this episode of the Six Five On The Road at Computex Taipei, analysts Daniel Newman, Ryan Shrout, Anshel Sag, and Olivier Blanchard discuss the rapid advancements in AI and innovation showcased at Computex 2024 in Taipei.

Their conversation covers:

• Key trends and breakthroughs in AI technology from Computex 2024

• How these innovations are shaping various industries

• The impact of AI on global technology strategies

• Insights into the future of computing and digital transformation

• Expert analysis of the challenges and opportunities ahead in AI

Learn more at Computex 2024.

On this episode of the Six Five On The Road at Computex Taipei, Anshel Sag, VP & Principal Analyst at Moor Insights & Strategy shows us the innovative features and potential market impact of Qualcomm’s new Snapdragon X Elite and X Plus devices.

Anshel covers:

• The technical advancements and new capabilities of Snapdragon X Elite and X Plus

• Market trends driving the development of these devices

• Potential applications and industries that could be transformed by these technologies

• Qualcomm's strategic vision for the future of mobile and IoT devices

• The role of 5G and AI in enhancing the performance and user experience of Snapdragon-powered devices

Learn more at Qualcomm.

On this episode of the Six Five On The Road at Computex Taipei, hosts Olivier Blanchard and Anshel Sag are joined by Qualcomm's Don McGuire, SVP & CMO for a conversation on Qualcomm's role in pushing the boundaries of technology through its Snapdragon platform. The discussion spans from the overall impact of the Snapdragon brand across various sectors including mobile, sound, XR, automotive, and the emerging segment of AI PCs.

Their discussion covers:

• The evolution and recognition of the Snapdragon brand beyond mobile, entering new domains such as sound, XR, automotive, and AI PCs.

• How Snapdragon's entry into the AI PC platform with its next-generation features aims at redefining the PC industry.

• The positioning of Snapdragon as both a technology disruptor and an innovation accelerator, and its strategic approach to market leadership.

• Key differentiators of the Snapdragon platform in contrast to other technology solutions, and the significance of these distinctions for the wider tech ecosystem.

Learn more at Qualcomm.

On this episode of the Six Five On The Road at Computex Taipei, hosts Olivier Blanchard and Anshel Sag are joined by Qualcomm's Nitin Kumar, VP Product Management for Qualcomm Technologies, Inc., for a conversation on Qualcomm's groundbreaking approach to the design and capabilities of their latest technological marvel, the X Elite.

Their discussion covers:

• The X Elite’s 45 TOPS NPU and its revolutionary performance features

• The genesis and development of the X Elite’s IP to surpass current-generation performance

• The significance of CPU performance and the impressive results of the Oryon CPU

• Enhancements in GPU performance and its impact on gaming, drivers, and game compatibility

• The advancement in connectivity features including WiFi, cellular connections, cameras, and sensorsLearn more at Qualcomm.

On this episode of the Six Five On The Road at Computex Taipei, we are joined by Qualcomm's Kedar Kondap, SVP and GM, Compute and Gaming, Qualcomm Technologies, Inc. for a conversation on Qualcomm's strategic movements in the PC space, aiming to redefine performance leadership within the Windows ecosystem.

Our discussion covers:

• The strategic reasons behind Qualcomm's increased focus on the PC segment and their leadership ambitions.

• The journey and impact of Windows on Snapdragon from its inception to the present day.

• Qualcomm's growth aspirations for Snapdragon in the PC market, in terms of market penetration, revenue, and expanding into new sectors.

• The experiences and strategies Qualcomm employs working alongside and differentiating within a market historically dominated by two key players.

• Expected shifts in the software ecosystem, particularly how they may fuel the acceleration of AI in PCs.

• Qualcomm's unique approach to carving out space in the PC segment for both consumer and commercial markets, now through 2025.

Learn more at Qualcomm.

On this episode of the Six Five On The Road at Computex Taipei hosts Olivier Blanchard and Anshel Sag are joined by Qualcomm's Rahul Patel, Group GM, Connectivity, Broadband and Networking, at Qualcomm Technologies, Inc., for a conversation on the pivotal role of advanced connectivity solutions like 5G and Wi-Fi 7 in enhancing AI PC experiences. This insightful discussion delves into how Qualcomm is shaping the future of PC technology through innovative connectivity.

Their discussion covers:

• The significance of PC connectivity in the age of AI and how Qualcomm is positioned within this space.

• The benefits of integrating 5G and Wi-Fi 7 into PCs for both enterprise users and consumers, moving beyond conventional Wi-Fi connections.

• New connectivity enhancements Qualcomm is bringing to the PC market to elevate user experiences.

• A broad look at how Qualcomm views connectivity among various devices, including PCs, mobile devices, XR, hearables, and wearables.

• The announcement of a new Wi-Fi SoC aimed at battery-powered IoT devices and the importance of micro-power Wi-Fi.

Learn more at Qualcomm.