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This month, Chris Hadnagy and Ryan MacDougall are joined by Adam Levin. Adam is a nationally recognized expert on cybersecurity, privacy, identity theft, fraud, and personal finance and has distinguished himself as a fierce consumer advocate for the past 50 years. Adam is the former Director of the New Jersey Division of Consumer Affairs, and currently is the founder of CyberScout and co-founder of Credit.com. He is also author of the critically acclaimed book Swiped: How to Protect Yourself in a World Full of Scammers, Phishers, and Identity Thieves. Adam is also the host of the podcast What the Hack with Adam Levin, where they talk to fascinating people about the most terrifying things that ever happened to them in cyberspace. (December 20, 2021)
00:00 – Intro
- Social-Engineer.com - http://www.social-engineer.com/
- Managed Voice Phishing - https://www.social-engineer.com/services/vishing-service/
- Managed Email Phishing - https://www.social-engineer.com/services/se-phishing-service/
- Adversarial Simulations - https://www.social-engineer.com/services/social-engineering-penetration-test/
- Social-Engineer channel on SLACK - https://social-engineering-hq.slack.com/ssb
- CLUTCH - http://www.pro-rock.com/
- innocentlivesfoundation.org - http://www.innocentlivesfoundation.org/
- Human Behavior Conference – https://humanbehaviorcon.com/
03:26 - Adam Levin Intro
04:37 – How did you get started in the industry?
07:42 – What has the shift been like in the types of attacks from the 90s until now?
09:53 – How does the recent Robinhood breach tie into what we're discussing?
12:00 – What should people be focusing on when they hear stories like this?
14:28 – Do these simplistic solutions really work?
18:45 – What type of advice would you give to companies that have public facing employees?
20:22 – You said something interesting earlier, "the company has to deal with it empathetically". What does that mean to you?
24:51 – Empathy, continued
30:22 – What do you see coming in the near future, what types of scams will become popular?
33:53 – What are some things people can look out for to avoid scams?
38:20 – Do you find that catastrophe and the emotional factor is used to get people to fall for scams?
41:39 – Finding Adam on the web:
- www.adamlevin.com
- https://adamlevin.com/what-the-hack/
42:57 – What are some action steps corporations can take to protect themselves?
45:13 – Who is your greatest mentor?
- Virginia Long, director of Consumer Affairs
- Ian Cohen – CEO of Lokker, a privacy company
- Bill Tait – Vice Chairman at Humana
- Jennifer Leuer – came from Experian
47:40 – Book Recommendations
- Condor – TV Show
- Spy novels (none specifically suggested) authors: Tom Clancy, Brad Thor, Vince Flynn
- Yellowstone – TV Show series
- FBI series and all spinoffs
49:16 – Outro
- www.innocentlivesfoundation.org
- www.social-engineer.com
- www.pro-rock.com
Today we are joined by Gena Cox, PhD. Gena is a corporate adviser and executive coach known as a straight-shooter who also brings warmth and generosity of spirit to her partnerships. She guides CEOs, leaders, and boards as they respond to evolving stakeholder expectations and transformation driven by societal change and organic and M&A growth. Her differentiator is the nuanced insights and recommendations she brings from a lifetime of continuous multi-disciplinary learning, enabling her to offer clients uniquely invaluable insights. Her book, Leading Inclusion, is available wherever books are sold. The book catalyzes executive leaders to drive inclusion from the top of their organizations. [March 13, 2023]
00:00 – Intro
00:20 – Intro Links
- Social-Engineer.com - http://www.social-engineer.com/
- Managed Voice Phishing - https://www.social-engineer.com/services/vishing-service/
- Managed Email Phishing - https://www.social-engineer.com/services/se-phishing-service/
- Adversarial Simulations - https://www.social-engineer.com/services/social-engineering-penetration-test/
- Social-Engineer channel on SLACK - https://social-engineering-hq.slack.com/ssb
- CLUTCH - http://www.pro-rock.com/
- innocentlivesfoundation.org - http://www.innocentlivesfoundation.org/
02:43 - Gena Cox Intro
04:00 - What was the path to becoming a Leadership Advisor?
07:25 - Dealing With the Frustration
09:24 - The Immigrant Experience
11:27 - The Need for a Strategy
16:08 - Inclusion Tops Diversity
19:32 - Are You REDI?
20:52 - A Leadership Problem
24:33 - Chief Transformation Officer
27:21 - From the Top Down
30:33 - Don't Assume, Ask!
33:54 - Is there anybody listening?
38:05 - Find Gena Cox online
- Website: https://genacox.com
- LinkedIn: in/genacox
- Instagram: @genacoxphd
- Twitter: @genacox
38:54 - Book Recommendations
- Can We Talk? - Roberta Chinsky Matuson
- TED Talks - Chris Anderson
- Leading Inclusion - Gena Cox
42:00 - Who would you consider your greatest mentors?
- Maternal Grandmother
- Lawrence W. Hamilton
45:19 - Guest Wrap Up & Outro
- www.social-engineer.com
- www.innocentlivesfoundation.org
Welcome to the Social-Engineer Podcast: The Doctor Is In Series - where we will discuss understandings and developments in the field of psychology.
In today's episode, Chris and Abbie are discussing: The Illusion of Rational Thought. We will discuss the positives and negatives of rational decision making, as well as the role our emotions play in our decision making processes. [March 6, 2023]
00:00 - Intro
00:22 - Dr. Abbie Maroño Intro
01:21 - Intro Links
- Tuxcare – tuxcare.com
- Social-Engineer.com - http://www.social-engineer.com/
- Managed Voice Phishing - https://www.social-engineer.com/services/vishing-service/
- Managed Email Phishing - https://www.social-engineer.com/services/se-phishing-service/
- Adversarial Simulations - https://www.social-engineer.com/services/social-engineering-penetration-test/
- Social-Engineer channel on SLACK - https://social-engineering-hq.slack.com/ssb
- CLUTCH - http://www.pro-rock.com/
- innocentlivesfoundation.org - http://www.innocentlivesfoundation.org/
06:00 - The Topic of the Day: The Illusion of Rational Thinking
08:18 - The Difference "Framing" Makes
12:53 - Why "FREE" Isn't Free
17:49 - Western Influence
20:02 - Having More, Feeling Less
22:00 - Analysis Paralysis
28:33 - Embodied Cognition
30:21 - You're Getting Warmer
33:59 - Excitation Transfer Theory
35:13 - Let the Countdown Begin
39:02 - Emotional Responses
42:31 - Incidental Emotions
45:45 - Wrap Up
- www.social-engineer.com
- www.innocentlivesfoundation.org
48:01 - Outro
Find us online:
- Twitter: https://twitter.com/abbiejmarono
- LinkedIn: linkedin.com/in/dr-abbie-maroño-phd-35ab2611a
- Twitter: https://twitter.com/humanhacker
- LinkedIn: linkedin.com/in/christopherhadnagy
References:
Mano, H. (1990). Emotional states and decision making. ACR North American Advances.
DellaVigna, S. (2009). Psychology and economics: Evidence from the field. Journal of Economic literature, 47(2), 315-372.
Nickerson, R. S. (1998). Confirmation bias: A ubiquitous phenomenon in many guises. Review of general psychology, 2(2), 175-220.
Klein, N. H., & Oglethorpe, J. E. (1987). Cognitive reference points in consumer decision making. ACR North American Advances.
Koop, G. J., & Johnson, J. G. (2012). The use of multiple reference points in risky decision making. Journal of Behavioral Decision Making, 25(1), 49-62.
Seiler, M. J., Seiler, V. L., & Lane, M. A. (2012). Mental accounting and false reference points in real estate investment decision making. Journal of Behavioral finance, 13(1), 17-26.
Bottom, W. P., & Studt, A. (1993). Framing effects and the distributive aspects of integrative bargaining. Organizational Behavior and Human Decision Processes, 56, 459–474
So, J., Achar, C., Han, D., Agrawal, N., Duhachek, A., & Maheswaran, D. (2015). The psychology of appraisal: Specific emotions and decision-making. Journal of Consumer Psychology, 25(3), 359-371.
Kristensen, H., & Ga¨ rling, T. (1997). Anchor points, reference points, and counteroffers in negotiations. Manuscript submitted for publication.
Neale, M. A., Huber, V. L., & Northcraft, G. B. (1987). The framing of negotiations: Contextual versus task frames. Organizational Behavior and Human Decision Processes, 39, 228–241
Broniarczyk, Susan M., Hoyer, Wayne D., & McAlister, Leigh (1998). Consumers' perceptions of the assortment offered in a grocery category: The impact of item reduction. Journal of Marketing Research, 35(May), 166–176.
Carpenter, Gregory S., & Nakamoto, Kent (1989). Consumer preference formation and pioneering advantage. Journal of Marketing Research, 26(August), 285–298
Andrade, E. B., & Ariely, D. (2009). The enduring impact of transient emotions on decision making. Organizational behavior and human decision processes, 109(1), 1-8.
Foglia, L., & Wilson, R. A. (2013). Embodied cognition. Wiley Interdisciplinary Reviews: Cognitive Science, 4(3), 319-325.
Wilson, A. D., & Golonka, S. (2013). Embodied cognition is not what you think it is. Frontiers in psychology, 4, 58.
Wilson, M. (2002). Six views of embodied cognition. Psychonomic bulletin & review, 9, 625-636.
Inagaki, T. K., & Eisenberger, N. I. (2013). Shared neural mechanisms underlying social warmth and physical warmth. Psychological science, 24(11), 2272-2280.
Welcome to the Social-Engineer Podcast: The SE Etc. Series. This series will be hosted by Chris Hadnagy, CEO of Social-Engineer LLC, and The Innocent Lives Foundation, as well as Social-Engineer.Org and The Institute for Social Engineering. Chris will be joined by his co-host Patrick Laverty as they discuss topics pertaining to the world of Social Engineering. [Feb 27, 2023]
00:00 - Intro
00:46 - Patrick Laverty Intro
01:40 - Intro Links
- Tuxcare – tuxcare.com
- Social-Engineer.com - http://www.social-engineer.com/
- Managed Voice Phishing - https://www.social-engineer.com/services/vishing-service/
- Managed Email Phishing - https://www.social-engineer.com/services/se-phishing-service/
- Adversarial Simulations - https://www.social-engineer.com/services/social-engineering-penetration-test/
- Social-Engineer channel on SLACK - https://social-engineering-hq.slack.com/ssb
- CLUTCH - http://www.pro-rock.com/
- innocentlivesfoundation.org - http://www.innocentlivesfoundation.org/
06:11 - Todays Topic: Popular Scams and How They Work
08:21 - Let's Start with Romance Scams
10:10 - How it Starts
15:34 - Preying on Loss
17:01 - What about the IRS scams?
20:52 - Protecting the Grandparents
23:28 - Real Customer Service
27:32 - The Parent Trap
29:51 - Scamming Kids
32:00 - What can we do?
33:43 - The Next Steps
37:01 - The Power of Suggestions
39:27 - Wrap Up & Outro
- www.social-engineer.com
- www.innocentlivesfoundation.org
Find us online
- Chris Hadnagy
- Twitter: @humanhacker
- LinkedIn: linkedin.com/in/christopherhadnagy
- Patrick Laverty
- Twitter: @plaverty9
- LinkedIn: linkedin.com/in/plaverty9
Today on the Social-Engineer Podcast: The Security Awareness Series, Ryan and I are joined by Haseeb Awan. Haseeb is the CEO & Founder of Efani Secure Mobile, a company that works with ultra-high-net-worth individuals on their Mobile Security. Previously, he co-founded one of the largest Bitcoin ATM networks. He has been featured on NYT, TechCrunch, Wall Street Journal, Hulu, and several international media outlets. [Feb 20, 2023]
00:00 - Intro
00:50 - Intro Links:
- Social-Engineer.com - http://www.social-engineer.com/
- Tuxcare – tuxcare.com
- Managed Voice Phishing - https://www.social-engineer.com/services/vishing-service/
- Managed Email Phishing - https://www.social-engineer.com/services/se-phishing-service/
- Adversarial Simulations - https://www.social-engineer.com/services/social-engineering-penetration-test/
- Social-Engineer channel on SLACK - https://social-engineering-hq.slack.com/ssb
- CLUTCH - http://www.pro-rock.com/
- innocentlivesfoundation.org - http://www.innocentlivesfoundation.org/
03:55 - Haseeb Awan Intro
05:23 - What led you from Bitcoin to Sim Swapping?
10:10 - More Than Financial Loss
12:27 - Protecting Something Out of Your Control
14:06 - It's About More than the Price
16:52 - Security vs Convenience
20:00 - Explaining Without Scaring
24:26 - The Importance of Stories
26:15 - Consider It Insurance
28:38 - Will the TelCos Follow Suit?
31:19 - Tips for a More Secure Company
32:33 - Book Recommendations:
- Zero to One – Peter Thiel
34:08 - Find Haseeb Awan Online
- Twitter: https://twitter.com/haseeb
- Twitter: https://twitter.com/efani
- LinkedIn: linkedin.com/company/efani/
- YouTube: https://youtube.com/@efani
34:52 - Wrap Up & Outro
- www.social-engineer.com
- www.innocentlivesfoundation.org
Today we are joined by Dr. Cortney S. Warren, a board-certified clinical psychologist and former tenured associate professor of psychology at the University of Nevada, Las Vegas.
Dr. Warren is an expert on addictions, self-deception, eating pathology, and the practice of psychotherapy from a cross-cultural perspective. With almost 50 peer reviewed journal articles, 7 book chapters, two books, and 75 professional presentations, Dr. Warren's work appears in some of the field's top journals. She has won some of the most prestigious awards in her field.
In addition to publishing in scientific, peer-reviewed journals, Dr. Warren is passionate about bringing psychological research to the general public. She works as a research consultant, keynote speaker, and writes a blog for Psychology Today. This month, she published a self-help book on love addiction and breakups called Letting Go of Your Ex. [Feb 13, 2023]
00:00 – Intro
00:22 – Intro Links
04:01 - Dr. Cortney Warren Intro
05:51 - A Personal and Professional Merging of Experiences
07:41 - Freedom in the Hard Truth
09:43 - The Path from Honest Liars
11:54 - Core Struggle: Addictive Behaviors
15:09 - The War Inside Your Head
16:48 - Hold Up a Mirror
18:18 - The Role of Self Deception (In Love)
22:08 - Addicted to Love
24:40 - When the Honeymoon is Over
28:37 - Guided by Values
31:42 - The Importance of Alignment
34:10 - Leading By Example
36:06 - A Call for Compassion
38:49 - Find Dr. Cortney Warren online
40:09 - Who do you consider your greatest mentors?
41:10 - My Grandmother: A Lesson in Resilience
44:09 - Book Recommendations
46:08 - Guest Wrap Up
46:48 – Outro
Welcome to the Social-Engineer Podcast: The Doctor Is In Series – where we will discuss understandings and developments in the field of psychology.
In today's episode, Chris and Abbie are discussing: Information Elicitation. We will discuss what it is, why it's so important to use 'science-based interviewing', and why approaches that encourage cooperation are better than manipulation of information retrieval. [Feb 6, 2023]
00:00 – Intro
00:20 – Dr. Abbie Maroño Intro
00:54 – Intro Links
03:58 – The Topic of the Day: Information Elicitation
05:41 – How does your scientific research affect practitioners?
06:47 – Start with the Brain
07:32 – Elicitation: A Scientific Definition
09:36 – Weaponizing Elicitation
11:17 – It's Easier Than You Think
13:40 – The Perils of Poker Face
16:41 – Being on the Defensive
19:17 – Me, You, and Us
21:28 – The Verbal Approaches
25:16 – Collaboration is Key!
30:37 – An Effective Approach: Subliminal Priming
32:00 – "They'll Become What They're Called"
33:33 – This Applies to Life
35:07 – Make it Conversational
36:56 – The Scharff Technique
40:48 – Forensic vs Clinical
43:23 – Last Week on "24"
45:01 – Tips for the Boss: Shame Doesn't Work
49:41 – This is the Hardest Part
51:46 – Wrap Up & Outro
Find us online:
References:
Kong, Y., & Schoenebeck, G. (2019). An information theoretic framework for designing information elicitation mechanisms that reward truth-telling. ACM Transactions on Economics and Computation (TEAC), 7(1), 1-33.
Lakin, J. L., Jefferis, V. E., Cheng, C. M., & Chartrand, T. L. (2003). The chameleon effect as social glue: Evidence for the evolutionary significance of nonconscious mimicry. Journal of nonverbal behavior, 27(3), 145-162.
Tschacher, W., Rees, G. M., & Ramseyer, F. (2014). Nonverbal synchrony and affect in dyadic interactions. Frontiers in psychology, 5, 1323.
Brandon, S. E., Wells, S., & Seale, C. (2018). Science‐based interviewing:
Information elicitation. Journal of Investigative Psychology and Offender Profiling, 15(2), 133-148.
Kong, Y., Schoenebeck, G., Tao, B., & Yu, F. Y. (2020, April). Information elicitation mechanisms for statistical estimation. In Proceedings of the AAAI Conference on Artificial Intelligence (Vol. 34, No. 02, pp. 2095-2102).
Shaw, D. J., Vrij, A., Leal, S., Mann, S., Hillman, J., Granhag, P. A., & Fisher, R. P. (2015). Mimicry and investigative interviewing: Using deliberate mimicry to elicit information and cues to deceit. Journal of Investigative Psychology and
Offender Profiling, 12(3), 217-230.
Baddeley, M. C., Curtis, A., & Wood, R. (2004). An introduction to prior information derived from probabilistic judgements: elicitation of knowledge, cognitive bias and herding. Geological Society, London, Special Publications, 239(1), 15-27.
Deeb, H., Vrij, A., Leal, S., & Burkhardt, J. (2021). The effects of sketching while narrating on information elicitation and deception detection in multiple interviews. Acta Psychologica, 213, 103236.
Boone, R. T., & Buck, R. (2003). Emotional expressivity and trustworthiness: The role of nonverbal behavior in the evolution of cooperation. Journal of Nonverbal Behavior, 27(3), 163-182.
Culpepper, P. D. (2018). Creating cooperation. In Creating Cooperation. Cornell University Press.
Brimbal, L., Dianiska, R. E., Swanner, J. K., & Meissner, C. A. (2019). Enhancing cooperation and disclosure by manipulating affiliation and developing rapport in investigative interviews. Psychology, Public Policy, and Law, 25(2), 107.
Granhag, P. A., Oleszkiewicz, S., Strömwall, L. A., & Kleinman, S. M. (2015).
Eliciting intelligence with the Scharff technique: Interviewing more and less cooperative and capable sources. Psychology, Public Policy, and Law, 21(1), 100.
Vallano, J. P., & Schreiber Compo, N. (2015). Rapport-building with cooperative witnesses and criminal suspects: A theoretical and empirical review. Psychology, Public Policy, and Law, 21(1), 85.
Rilling, J. K., Gutman, D. A., Zeh, T. R., Pagnoni, G., Berns, G. S., & Kilts, C. D. (2002). A neural basis for social cooperation. Neuron, 35(2), 395-405.
Fehr, E., & Rockenbach, B. (2004). Human altruism: economic, neural, and evolutionary perspectives. Current opinion in neurobiology, 14(6), 784-790.
Krill, A. L., & Platek, S. M. (2012). Working together may be better: Activation of reward centers during a cooperative maze task. PloS one, 7(2), e30613.
Welcome to the Social-Engineer Podcast: The SE Etc. Series. This series will be hosted by Chris Hadnagy, CEO of Social-Engineer LLC, and The Innocent Lives Foundation, as well as Social-Engineer.Org and The Institute for Social Engineering. Chris will be joined by his co-host Patrick Laverty as they discuss topics pertaining to the world of Social Engineering. [Jan 30, 2023]
00:00 – Intro
00:28 – Patrick Laverty Intro
00:58 – Intro Links
05:38 – "You never know"
06:51 – Todays Topic: The Role of Empathy in SE
07:02 – Empathy: A Definition
11:09 – 3 Kinds of Empathy
11:23 – Cognitive Empathy
12:21 – Emotional Empathy
13:00 – Empathic Concern
15:52 – The Role of Emotional Distance
16:57 – Learning Empathy
17:49 – What the Studies Show
19:56 – Keeping an Open Mind
21:35 – Letting Your Life Experiences Teach You
23:52 – The Social Media Bubble
25:55 – Expand And Listen
30:13 – Applying Empathy to Social Engineering
31:25 – Being Adversarial
32:45 – Don't Be the Bad Guy
38:33 – The Importance of "Why"
42:51 – Using Empathy to Make the Best Choice
48:07 – Using Empathy to Make the Hard Choice
49:55 – Practice Makes (Not Quite) Perfect
51:17 – Coming Up Next Month
52:08 – Wrap Up & Outro
Find us online
Today on the Social-Engineer Podcast: The Security Awareness Series, Ryan and I will have a special discussion of the 2023 security landscape. [Jan 27, 2023]
00:00 – Intro
00:27 – Intro Links:
04:25 – Don't Forget Ryan
05:11 – What Are We Talking About: 2023 Edition
05:39 – 2022 Was Rough!
07:09 – Getting Everyone Else Up To Speed
09:24 – Hackers for Hire?
12:58 – Economic Crisis = Rise in Cybercrime
15:10 – Emotional Victimizing
18:08 – Losing the Teachable Moment
20:42 – Ransomware as a Growth Industry
24:20 – MFA for All!
27:15 – There is Hope
28:40 – Make It Personal
30:47 – A Tool is Just a Tool
33:25 – Don't Recycle
34:53 – Make it Hard!
36:29 – Gotta Get it Tailored
37:47 – Trust the Process
39:40 – Wrap Up & Outro
Today we are joined by Robert Kerbeck. Robert is the founder of the Malibu Writers Circle, a lifetime member of the Actors Studio, and a graduate of the University of Pennsylvania. His true crime memoir about his secret career as a corporate spy, RUSE: Lying the American Dream from Hollywood to Wall Street, has received praise from Frank Abagnale and former CIA Agent Valerie Plame. Kerbeck's writing has appeared in numerous publications including the Los Angeles Times, the San Francisco Chronicle, Los Angeles Magazine, and Lithub's Crime Reads. [Jan 25, 2023]
00:00 – Intro
00:26 – Intro Links
02:21 – Robert Kerbeck Intro
03:28 – How do you "stumble" into becoming a corporate spy?
06:51 – Going inside: This is Social Engineering
08:29 – Very Dark Grey
10:33 – We Need to Talk About Kevin
11:25 – Making OJ look good
15:25 – Doing what LinkedIn can't
19:54 – Making the lie sound better than the truth
21:13 – Setting boundaries
22:21 – Hacking people is easy
24:46 – Some need convincing
26:08 – Ransomware
28:38 – No spies here!
30:03 – This isn't going away!
31:08 – Knock, knock
32:35 – Hacking the human
34:59 – Find Robert Kerbeck online
35:43 – Who do you consider your mentors?
36:49 – Book Recommendations:
38:00 – Guest Wrap Up
38:26 – Outro
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