The Social-Engineer Podcast

In this episode of the SECurity Awareness Series of the SEPodcast, Chris Hadnagy and Ryan MacDougall are joined by Brian Phillips who is responsible for information security at Macy's. Listen as they discuss how to: build an information security organization, hire the right people, and get buy-in from executives. March 15, 2021

00:09 – Intro

Social-Engineer.com

Phishing As A Service®

Vishing As A Service®

01:54 – Introduction to Brian Phillips

02:44 – Security in a retail environment and impacts from the pandemic

07:25 - How to build an information security organization from the ground up

10:14 – Changing an organization's mindset for better security

14:20 – The most desirable quality in a team member, and how to recognize it in an interview

18:21 – How to nurture an outsider into a security professional

22:48 - How to align corporate security initiatives with business goals

Never Split the Difference: Negotiating As If Your Life Depended On It

26:38 – The importance of buy-in from the C-level down, and how to get it.

38:13 – Key takeaways that corporations should start doing now

40:17 – Brian's most respected colleagues

Dave Kennedy

Ed Skoudis

John Strand

Rob Fuller

Carlos Perez

42:14 – Brian's book recommendations

Never Split the Difference: Negotiating As If Your Life Depended On It

Thinking, Fast and Slow

Human Hacking: Win Friends, Influence People, and Leave Them Better Off for Having Met You

How to Win Friends & Influence People

Robin Dreke's Books: Sizing People Up: A Veteran FBI Agent's User Manual for Behavior Prediction

It's Not All About Me: The Top Ten Techniques for Building Quick Rapport with Anyone

The Code of Trust: An American Counterintelligence Expert's Five Rules to Lead and Succeed

Joe Navarro's Books:

Be Exceptional: Master the Five Traits That Set Extraordinary People Apart

The Dictionary of Body Language: A Field Guide to Human Behavior

What Every Body Is Saying: An Ex-FBI Agent's Guide to Speed-Reading People

(more)

Leaders Eat Last: Why Some Teams Pull Together and Others Don't

44:03 – Conclusion

Ryan on Twitter

Brian on Twitter

Chris on Twitter

Social-Engineer.org

Social-Engineer.com

The Innocent Lives Foundation

Clutch

In this episode, Chris Hadnagy and Maxie Reynolds are joined by ex-FBI Spy Catcher and now world renowned Trust and Rapport expert, Robin Dreeke. Listen in as they discuss the importance of mentoring, TRUST and relationship building. - March 8, 2021

00:09 – Intro

Social-Engineer.com

01:43 – Introduction to Robin Dreeke

03:35 – The importance of mentoring

09:37 – The levels of mentoring

11:05 – How to find a mentor

14:18 – How to choose a mentee

18:49 – Building genuine relationships and partnerships

21:11 – Teaching transparency

23:29 – Bringing value to a relationship and exercising transparency

25:45 – Try to understand the reasons behind a person's actions

33:13 – Figure out what kind of feedback a person needs

36:20 – Making empathy a habit

38:01 – When emotionally hijacked, utilize tactical empathy

41:17 – Is it better to confront or adapt to miscommunication?

47:08 – Robin's current projects and info

PeopleFormula.com

Robin on Twitter

Robin on Facebook

Robin on LinkedIn

Robin on YouTube

Human Hacking Conference: https://www.humanhackingconference.com/trainers/robin-dreeke/

51:51 – Robin's most respected colleagues

Joe Navarro

Jack Schafer

Jordan Harbinger

Eric Hunley

52:55 – Robin's book recommendations

Human Hacking: Win Friends, Influence People, and Leave Them Better Off for Having Met You

Sizing People Up: A Veteran FBI Agent's User Manual for Behavior Prediction

It's Not All About Me: The Top Ten Techniques for Building Quick Rapport with Anyone

The Code of Trust: An American Counterintelligence Expert's Five Rules to Lead and Succeed

How To Win Friends and Influence People

Think Like a Monk: Train Your Mind for Peace and Purpose Every Day

Never Split the Difference: Negotiating As If Your Life Depended On It

Extreme Ownership (How U.S. Navy SEALs Lead and Win)

Insight: Why We're Not as Self-Aware as We Think, and How Seeing Ourselves Clearly Helps Us Succeed at Work and in Life

Hook Point: How to Stand Out in a 3-Second World

Leaders Eat Last: Why Some Teams Pull Together and Others Don't

56:17 - Outro

Maxie on Twitter

Robin on Twitter

Chris on Twitter

Social-Engineer.org

Social-Engineer.com

The Innocent Lives Foundation

Clutch

In this episode, Chris Hadnagy and Ryan MacDougall are joined by industry professional, Julie Rinehart. Julie has spent the last 10 years building and enhancing Fortune 500 enterprise Security Awareness programs. Listen as they discuss using empathy to improve security awareness and the flaws in the "stupid user" philosophy.

00:10 – Intro

Phishing as a Service (PHaaS)

Vishing as a Service (VaaS)

Social Engineering Risk Assesment (SERA)

SEVillage: The Human Hacking Conference

Social-Engineer.com

01:56 – Introduction to Julie Rinehart

02:28 – How Julie got into the industry

06:21 – Dismantling the "stupid user" philosophy

07:53 – How to interview your employer

10:34 – The biggest milestones in Julie's career

14:31 – How you can encourage users to report the phish they clicked on

19:22– What we can learn from "people who try to do the right thing and then mess up"

25:25 – The benefits of making security personal

28:34 – Julie's biggest challenges in the industry

30:28 – Increase security awareness using gamification

35:13 – Julie's mentors and most respected colleagues

38:54 - Julie's podcast recommendations

Armchair Expert (Episode 248 – David Farrier)

The CyberWire

Darknet Diaries

43:52 – Outro

Ryan on Twitter

Chris on Twitter

Social-Engineer on Twitter

Social-Engineer.org

Social-Engineer.com

SEVillage: The Human Hacking Conference

Human Hacking Book

The Innocent Lives Foundation

Clutch

In this episode, Chris Hadnagy and Maxie Reynolds are joined by writer, speaker, business owner, and hype artist, Michael F. Schein. Michael shares the social engineering tactics he was able to learn from cult leaders and mischief makers. Find out how these often-manipulative tactics can be used for good. - Feb 8, 2021

00:09 – Introduction

Social-Engineer.com

01:44 – Introduction to Michael F. Schein

02:30 – How Michael figured out that we can learn from cult leaders and mischief makers

10:38 - Influence through disruption

11:44 – Make war not love

13:21 – Basecamp: Simplicity by hating complexity

16:21 – Building hype requires confidence

18:15 – Focus on what you want to be known for

26:06 – Create a secret society

30:27 – How Michael socially engineered himself onto the podcast

35:34 – The positive side of hype

37:43 – Chris, Maxie and Michael's favorite music

43:03 – Michael's most respected colleague: Michael Roderick

44:21 – Michael's book recommendations:

The Crowd: A Study of the Popular Mind

Masters of Atlantis

47:10 – Michael's contact info

Hype Book Club

microfamemedia.com

michaelfschein.com

The Hype Handbook: 12 Indispensable Success Secrets From the World's Greatest Propagandists, Self-Promoters, Cult Leaders, Mischief Makers, and Boundary Breakers

48:39 – Outro

Maxie on Twitter

Maxie on Instagram

Chris on Twitter

Social-Engineer on Twitter

Social-Engineer on Instagram

Social-Engineer.org

Social-Engineer.com

The Innocent Lives Foundation

Clutch

In this episode, Chris Hadnagy and Ryan MacDougall are joined by industry professional, Marcus Sailler to discuss his experience as the red team information security manager at Capital Group. Marcus shares some great tips on creating a successful security team and how you can prevent it from becoming the "No Police". They also go over the recent changes in the industry, including how big hacks have increased security awareness in the general public.

00:09 – Introduction to the new Security Awareness Series

01:28 – Introduction to Ryan MacDougall

Phishing as a Service (PHaaS)

Vishing as a Service (VaaS)

Social-Engineer.com

02:32 – Introduction to Marcus Sailler

04:20 – How Marcus got into information security

06:08 – Recent changes in the infosec industry- How a big hack increases security awareness

12:09 – How a red team and security awareness team can collaborate to enhance security

14:25 – Introduction to Capital Group

16:17 – Coming up with relevant attacks for a global company

18:08 – How a security team can avoid becoming the "No Police"

21:39 – Why it's better to build a blue team first

22:24 – The importance of attitude and ego for a red teamer

25:04 – How a red team benefits from partnership

26:53 – Emulate the bad guy, but remember to be good

29:18 – Steps corporations should implement now

30:58 – Some of Marcus' most respected industry professionals

Chris Hadnagy

David McGuire

Jason Frank

Jeff Dimmock

David Kennedy

Amanda Berlin

Ian Coldwater

Rachel Tobac

34:47 – Marcus' book recommendations

Sizing People Up: A Veteran FBI Agent's User Manual for Behavior Prediction

The 5 Love Languages: The Secret to Love that Lasts

39:18 – Marcus' contact info

LinkedIn

Twitter

14:38 – Outro

Social-Engineer.org

Social-Engineer.com

The Innocent Lives Foundation

SEVillage: The Human Hacking Conference

Human Hacking Book Website

Human Hacking Book Amazon

Clutch

Chris on Twitter

Social-Engineer on Twitter

In this special episode, Chris Hadnagy joins Maxie Reynolds to talk about the amazing stories and useful lessons contained in Chris's new book: "Human Hacking: Win Friends, Influence People, and Leave Them Better Off for Having Met You". Listen as Chris delves into the process of making "Human Hacking" and shares the awesome story behind its inception. Maxie and Chris also discuss the importance of empathy especially when it comes to hacking humans.

Chris a global security expert and master hacker. He is the founder and CEO of Social-Engineer, LLC, the creator of the popular Social Engineer Podcast, website, and newsletter, and designed "Advanced Practical Social Engineering," the first hands-on social engineering training course and certification for law enforcement, military, and private sector professionals.

00:09 – Introduction to Maxie Reynolds

02:13 – Introduction to Christopher Hadnagy's brand-new book: "Human Hacking: Win Friends, Influence People, and Leave Them Better Off for Having Met You"

02:51 – Human-hacking is a skill that can be used in everyday life by everyday people

04:19 – What it means to "Leave Them Better Off for Having Met You"

05:50 – "The martial art of the mind" and how a malicious person could use it for harm

07:39 – Empathy and why it is so important when hacking humans

09:21 – Showing empathy while amygdala hijacked

11:40 – Empathy is more than just putting yourself in someone else's shoes

14:15 – Empathy is often hierarchical

16:33 – The power of "I'm sorry"

18:02 – Why understanding the meaning behind someone's actions is so important

21:48 – Accuracy of the stories told in the book

24:15 – The process of co-authoring the book with Seth Schulman

26:43 – The amazing story of how the book came to be

31:16 – How to fight the isolation and social awkwardness brought by technology and, more recently, COVID-19.

34:46 – Giving your feedback on the book

36:20 – A distillation of the "Advanced Practical Social Engineering" course, made applicable to everyone

40:50 – Socially engineering the world's best rock band

43:51 - "Quick Fire Questions":

44:04 – Chris's favorite story in the book

45:04 – Is there a stage in child development where less empathy is shown?

46:10 – Would the new book have helped teenage Chris?

48:01 – Is it as nicer to feel empathy yourself or receive it from someone else?

49:49 – Balance is required when teaching empathy.

51:19 – How we can all better our communities by learning to "Win Friends, Influence People, and Leave Them Better Off for Having Met You"

53:35 – Chris's book recommendations

Without Conscience: The Disturbing World of the Psychopaths Among Us

Antifragile: Things That Gain from Disorder

The Dictionary of Body Language: A Field Guide to Human Behavior

54:56 – Outro

Human Hacking Book Website

Human Hacking Book Amazon

Maxie on Twitter

Chris on Twitter

Social-Engineer on Twitter

SEVillage: The Human Hacking Conference

Social-Engineer.org

Social-Engineer.com

The Innocent Lives Foundation

Clutch

In episode 136, Chris Hadnagy and Maxie Reynolds are joined by doctor, researcher and microblogger: Osama (Sam) Qurashi. Sam was in the medical field for 15 years until he decided to travel the world and learn about unorthodox forms of psychology from experts in widely varied fields. Find out what Sam learned from these "masters of the mind" and understand how you can apply these lessons in your daily life.

00:32 – Introduction to Dr. Osama (Sam) Qurashi

02:20 – Upcoming events and book release

Human Hacking Book

Human Hacking Conference

2021 Virtual Trainings

The Innocent Lives Foundation

04:09 – How Sam went from psychiatric resident to academic globetrotter in search of "masters of the mind"

09:30 – What Sam learned from The Joke Doctor

11:30 – What Sam learned from The Tea Master

16:00 – Mistakes - The two schools of thought

18:09 – How monkeys and coconuts can help us understand acceptance

20:00 – Linguistic psychology and how emotions are conveyed in Japanese

23:32 – How you can form habits by staying small

25:57 – What The Iceman and The Horse Whisperer can teach us about resistance and force

29:11 – Sam's plan for sharing the knowledge he has acquired

31:59 – What Sam learned from The Pickpocket

36:59 – Why many people fail when trying something new

38:11 – In order to learn something new, you must be able to accept temporary incompetence

39:17 – Avoiding failure is the same as avoiding success

41:39 – How you can improve your self-image by changing your peers

44:19 – What Sam learned from the samurai

46:08 – Sam's book recommendations

The Body Keeps the Score: Brain, Mind, and Body in the Healing of Trauma

The Wim Hof Method: Activate Your Full Human Potential

Breath: The New Science of a Lost Art

48:43 – Sam's contact info

Instagram

Youtube

Patreon

50:12 – Conclusion

Social-Engineer.org

Social-Engineer.com

Chris on Twitter

Social-Engineer on Twitter

Maxie on Twitter

The Innocent Lives Foundation on Twitter

The Innocent Lives Foundation

Clutch

51:57 – Big podcast announcement!

In this episode, Chris Hadnagy and Maxie Reynolds are joined by social engineering and insider threats expert: Lisa Forte. Learn how Lisa went from fighting terrorists and real-life sea pirates to being an expert on cybercrime and social engineering. Discover how scammers are taking advantage of global uncertainty and understand how to protect yourself from attack.

00:00 – Introduction to Lisa Forte

02:38 – Lisa's path to a career in social engineering

05:27 – The psychology that terrorists use to recruit teenagers

07:52 – Lisa's experience with fighting cyber crime

08:43 – Why Lisa named her cyber security company "Red Goat"

10:23 – The world pandemic made hospitals and their supply chains vulnerable to attack

14:38 – Keep secure by realizing the value of the information you possess

15:41 - How Cyber Volunteers 19 is helping to save lives by making hospitals secure. (twitter)

21:25 – Ego suspension is a required skill for a good social engineer

25:47 – Find someone who gives you honest feedback

27:28 – How Chris deals with harsh criticism

30:27 – New documentary: "hacker:HUNTER Ha(ck)cine" (Part 1) (Part 2)

34:44 – Lisa's Vlog: "Rebooting"

35:44 – Lisa's and Chris's experience with exposure therapy.

40:00 – How scammers take advantage of global uncertainty

42:37 – Law enforcement has a big disadvantage when fighting cyber crime

45:42: Lisa's Contact info:

LinkedIn

Website

Rebooting vlog with Chris

Twitter

46:56 – Lisa's Book recommendation

Prisoners Of Geography

50:20 – Outro

Social-Engineer.com

Social-Engineer.org

The Human Hacking Conference

The Innocent Lives Foundation

Human Hacking Book

Phishing As A Service®

Trainings: Practical Open Source Intelligence For Everyday Social Engineers

• 11-12 November 2020 - VIRTUAL

Advanced Practical Social Engineering Training

• 17-20 November, 2020 - VIRTUAL

In this episode, Chris Hadnagy and Ryan MacDougall are joined by distinguished professor: Elizabeth Loftus. Listen in to understand the vulnerabilities in human memories and how they are sometimes exploited. Learn to defend against attacks on your memory and how this info can be applied in the information security industry.  

00:01 – Introduction to Elizabeth Loftus and her research on the malleability of human memory. 

01:41 – Elizabeth's reasoning for researching human memory.  

03:12 – What our faulty memory means for eyewitness testimonies. 

04:20 – How the phrasing of a question can distort someone's memory.  

06:27 – Is it possible to verify the accuracy of a memory? 

10:34 – Trying hard to remember something can sometimes lead to the creation of a false memory. 

11:22 – Elizabeth's experience with the trial of George Franklin. 

14:13 – How can we protect ourselves from having our memories modified? 

14:21 – The similarities between preventing false memories and preventing scams. 

 20:40 – “What the heck is going on in the world of Social-Engineer: COVID Style.” 

Practical Open Source Intelligence For Everyday Social Engineers 

• 11-12 November 2020 - VIRTUAL 

Advanced Practical Social Engineering Training 

• 17-20 November, 2020 - VIRTUAL 

The Human Hacking Conference - Orlando, FL March 11-13, 2021 

2021 Training Schedule 

Book: Human Hacking: Win Friends, Influence People, and Leave Them Better Off for Having Met You 

Website: social-engineer.com 

Website: social-engineer.org 

25:43 – How hypnosis therapy often generates false memories.  

30:21 – How to protect yourself from having your memories altered. 

32:58 – The prevalence and impact of misinformation on social media. 

38:30 – Elizabeth’s website, Ted Talk and books. 

Elizabeth F. Loftus’ UCI School of Social Ecology Website 

Ted Talk at TedGlobal 2013 

Books by Elizabeth 

39:44 – Elizabeth’s book recommendations. 

Mistakes Were Made (but Not by Me) 

41:50 – Outro  

Social-Engineer.org   

Newsletter 

Framework 

Blog 

Social-Engineer.com   

The Innocent Lives Foundation   

The Innocent Lives Foundation on Twitter 

The Human Hacking Conference  

The Human Hacking Conference on Twitter  

Human Hacking Book 

Chris on Twitter   

Social-Engineer on Twitter  

Social-Engineer on Facebook 

Social-Engineer on LinkedIn 

Social-Engineer on Instagram  

Social-Engineer on Slack 

In this episode, Chris Hadnagy, Shelby Dacko and Jonathan Miller discuss many ways to improve your skills as a communicator. Learn the importance of observing the information your own body gives you. Hear their experiences with being amygdala hijacked, and how you can have your own superhero moment.  

00:07 – Introduction to Shelby Dacko, Human Risk Analyst for Social-Engineer. 

00:44 – Introduction to Jonathan Miller and his experience resolving conflict without violence.  

02:06 – How to focus on nonviolent communication in violent circumstances.  

04:18 – How to engage in productive conversation by respecting other’s opinions.  

06:24 – Become a better communicator by paying attention to introspective sensations. 

10:33 – How a 1984 GMC Vandura and a potato helped Jonathan become a communications expert. 

14:48 – Why most people pay no attention to the way they communicate. 

18:58 – Announcements: 

Human Hacking: Win Friends, Influence People, and Leave Them Better Off for Having Met You 

Virtual Advanced Practical Social Engineering - 17-20 November, 2020 

The Human Hacking Conference - Orlando, FL March 11-13, 2021 

HHC SE Pentest Track – Day 2 – Vishing (Curt) 

Advanced Practical Social Engineering – Orlando 13-16 April, 2021 

Masters Level Social Engineering – Orlando, Fl 10-14 May, 2021 

Advanced Practical Social Engineering – Bristol, UK 15-18 June, 2021 

Social-Engineer.com 

23:35 – How to become self-aware of the way you communicate.  

25:08 – How to Deal with Defensiveness and Defensive People in Conversations 

26:09 – How an amygdala hijack can trigger a defensive response and how you can work to fight it. 

42:56 – Defensiveness creates more defensiveness. 

44:29 – Jonathan's contact info, podcast and social media links. 

Press Kit: http://bit.ly/JMPressKit Website: https://www.mindfulcommunication.me Mindful Communication Podcast: https://anchor.fm/podcast-863ccb8 LinkedIn: https://www.linkedin.com/in/millerdjonathan/  Instagram: https://www.instagram.com/mindfulcommunication/ Tough Talks Made Easy: https://bit.ly/ToughTalksMadeEasy Code: social50 

Article: How to Deal with Defensiveness and Defensive People in Conversations 

46:39: Jonathan’s book recommendations. 

Difficult Conversations: How to Discuss What Matters Most 

Nonviolent Communication: A Language of Life 

Sapiens: A Brief History of Humankind 

48:01 – Outro 

Chris on Twitter   

Social-Engineer on Twitter  

Social-Engineer on Instagram   

Social-Engineer.org   

Social-Engineer.com   

The Human Hacking Conference  

The Human Hacking Conference on Twitter  

The Innocent Lives Foundation   

The Innocent Lives Foundation on Twitter