Lifetime value is a clear indicator for how long your business will survive, and that starts with getting your clients results. The industry average for client retention is nine months. Ideally, we want clients to stay on board for longer. Think about the phases of coaching, between nutritional periodization to improving lab work, it takes time, and it also takes skill.
In this episode, I’m interviewing Jeff Su who’s a veteran in the online coaching space and notorious for his unparalleled service and success rate who shares how to drastically improve retention rate. We also dive into business practices, boundary setting and navigating challenging clients.
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