Today on the big show, we get to hear from the one and only Michael Levine, best-selling author and humorist. He shares his enlightening opinion on how the customer service industry is doing a disservice to its customer base, through lack of effort and short-sightedness. He talks about his top 10 businesses that he thinks are the WORST at taking care of their customers, and has aptly named the list the "Broken Window Awards 2021". We go through part of the list and you might be surprised to see which businesses made it to the top of the list. To hear the list and learn how to stay OFF it, tune in now!

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