In today’s episode, I sit down with operational growth strategist and author Jack Jackson to talk about the high cost of inaction. Jack shares the origin story behind his book Reaction to Inaction, sparked by a moment of silence that cost a company $20 million and one passionate leader their drive. We get into what real empowerment looks like inside an organization, why janitors should be trusted just as much as executives, and how structure can create more freedom, not less. Jack breaks down the framework for building organizations where everyone has a voice, a role in innovation, and the confidence to act with purpose.