Sign up to save your podcasts
Or
Share The Trusted Technician
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
The Trusted Technician
By SBE - Service Business EvolutionBusiness
The Trusted Technician episodes
- 50. Work Smarter, Not Harder with Meaningful Goals
Austin from Harris Air Services in Texas shares how having
meaningful goals is very important for an HVAC technician to stay consistent and on their process.Key takeaways:
- To build trust with a customer, you need to
enjoy what you do.- You can't have accountability without having a
process.- Coaching works best when there are
meaningful goals.Learn more about SBE at sbeodyssey.com
Connect with us on social media: Instagram | Facebook
22 min - 49. Mental States, Motivation, and Goals
Jason from Andersen Heating & Cooling in North Carolina
joins and shares how his mental state and goals affect his motivation and performance as an HVAC technician.Key Takeaways:
- Every technician is motivated differently.
- Goal setting and its importance to know your
goals and your progress towards your goals.- How his revenue last year ended differently
than it started, and what he did to change his outcomes for this year.Learn more about SBE at sbeodyssey.com
Connect with us on social media: Instagram | Facebook
24 min - 48. How To Make Training Effective
In this special episode of the podcast, SBE Trainers Zak and Louis join to share their perspectives from their time in the field running HVAC calls.
This perspective helps them understand how to get the most out of training.
Key Takeaways:
- Things they know now as trainers they wish they knew when in the field.
- Why companies struggle with training and being consistent with results from training.
- How to build a system around training so that it is effective.
- The most important thing that goes along with training that most companies don't do.
Learn more about SBE at sbeodyssey.com
Connect with us on social media: Instagram | Facebook
37 min - 47. Give Yourself Guard Rails With A Strong Process
Hunter from D&R Heating & Cooling in West Virginia shares how learning a process to follow on his HVAC service calls helped him create guardrails to stay on track, have better conversations, and better help his customers.
Key Takeaways:
- Guard Rails keep you from going off the cliff by going in the wrong direction with customers.
- How to separate Mechanical Problems from People Problems.
- Why it's helpful to understand customers' wants vs needs.
- The secret to selling a lot of add-on accessories.
Learn more about SBE at sbeodyssey.com
Connect with us on social media: Instagram | Facebook
24 min - 46. Qualifying Your Customers During Demand Season
Will Calhoun from NWA Cooling & Heating in Arkansas joins the podcast again to share tips for making it through the busy summer HVAC season in the most productive and efficient way possible.
Key Takeaways:
- Not every customer needs the same amount of time.
- With so many calls coming in during demand rush, you have to have a way to manage your time.
- Good questions help qualify customers.
- By qualifying, customers can get the help and attention they prefer.
Learn more about SBE at sbeodyssey.com
Connect with us on social media: Instagram | Facebook
20 min - 45. Running Better HVAC Maintenance Visits Part 3
Cori, a Maintenance Technician from George Brazil Air Conditioning & Heating in Phoenix, AZ, shares his strategy for running high-level maintenance visits.
Key Takeaways:
- Learning HVAC - Both the mechanical skills and the people skills.
- Keeping customers engaged and involved in the maintenance visit.
- What the homeowner wants from their HVAC maintenance visits.
- How to make your visits more engaging and interactive.
- Asking questions as you find things on the visit.
Learn more about SBE at sbeodyssey.com
Connect with us on social media: Instagram | Facebook
21 min - 44. Running Better HVAC Maintenance Visits Part 2
Phillip from George Brazil in Phoenix, AZ is a Maintenance Technician and shares his strategy for running high level maintenance visits.
Key Takeaways:
- The right mindset to have while running HVAC Maintenance Visits.
- What homeowners want from their maintenance visits.
- What it means to slow down and how long a maintenance visit should take.
- How to better communicate and help homeowners understand what is going on during a maintenance visit.
- Opportunities on a maintenance visit.
Learn more about SBE at sbeodyssey.com
Connect with us on social media: Instagram | Facebook
19 min - 43. Running Better HVAC Maintenance Visits Part 1
Caleb, a maintenance technician from George Brazil in Phoenix, AZ, shares his strategy for running high-level maintenance visits.
Key Takeaways:
- Why maintenance is so important for HVAC Systems.
- How to help homeowners understand the importance of regular maintenance.
- Why, as a technician, you must also be sold on maintenance.
- Running a thorough maintenance visit that builds value and trust.
Learn more about SBE at sbeodyssey.com
Connect with us on social media: Instagram | Facebook
17 min - 42. Consistency and the Right Mindset Need to Go Together
John from Alexander Services shares how consistency is the key to improvement for him. His HVAC journey has been finding ways to improve consistency and stay in the right mindset.
Key Takeaways:
- Why we stop consistently doing things that have been working well.
- Our Mindset impacts how consistent we are with all of the little details.
- It is not enough to consistently ask questions. You need to know why you are asking each question.
- If something is important to you, it will be important to your customers.
Learn more about SBE at sbeodyssey.com
Connect with us on social media: Instagram | Facebook
19 min - 41. Questions Show That You Care, Not the Answers
Larry from Itak Heating & Cooling in New Jersey shares how he went from a problem solver to a Trusted Advisor and how that helped him find success with his HVAC career.
Key takeaways from this episode:
- Finding a new process and changing old habits is hard.
- Asking questions shows that you care.
- Asking questions is not enough. You need to show that you listen and do something with that info.
- Stay on top of your training and practice so you don't lose skills.
Learn more about SBE at sbeodyssey.com
Connect with us on social media: Instagram | Facebook
21 min
About The Trusted Technician
From the publisher's feed
The Trusted Technician Podcast from SBE is a must-listen for HVAC technicians who want to set themselves apart. This short format podcast covers topics from a fresh perspective of increasing trust. We…
take care of the customer first. Learn the tips and strategies to communicate like a professional while solving problems with 5-star service. Guests will include some of the top-performing HVAC technicians in the country as well as experienced HVAC coaches and trainers.