The Trusted Technician

By SBE - Service Business Evolution

The Trusted Technician Podcast from SBE is a must-listen for HVAC technicians who want to set themselves apart. This short format podcast covers topics from a fresh perspective of increasing trust. We... more

· Business

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FAQs about The Trusted Technician:

How many episodes does The Trusted Technician have?

The podcast currently has 66 episodes available.

The Trusted Technician episodes:

June 26, 202445. Running Better HVAC Maintenance Visits Part 3
Cori, a Maintenance Technician from George Brazil Air Conditioning & Heating in Phoenix, AZ, shares his strategy for running high-level maintenance visits.

Key Takeaways:
Learning HVAC - Both the mechanical skills and the people skills.

Keeping customers engaged and involved in the maintenance visit.

What the homeowner wants from their HVAC maintenance visits.

How to make your visits more engaging and interactive.

Asking questions as you find things on the visit.

Learn more about SBE at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠sbeodyssey.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠
Connect with us on social media: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook
...more
21min
June 12, 202444. Running Better HVAC Maintenance Visits Part 2
Phillip from George Brazil in Phoenix, AZ is a Maintenance Technician and shares his strategy for running high level maintenance visits.

Key Takeaways:
The right mindset to have while running HVAC Maintenance Visits.

What homeowners want from their maintenance visits.

What it means to slow down and how long a maintenance visit should take.

How to better communicate and help homeowners understand what is going on during a maintenance visit.

Opportunities on a maintenance visit.

Learn more about SBE at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠sbeodyssey.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠
Connect with us on social media: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook
...more
19min
May 22, 202443. Running Better HVAC Maintenance Visits Part 1
Caleb, a maintenance technician from George Brazil in Phoenix, AZ, shares his strategy for running high-level maintenance visits.

Key Takeaways:
Why maintenance is so important for HVAC Systems.

How to help homeowners understand the importance of regular maintenance.

Why, as a technician, you must also be sold on maintenance.

Running a thorough maintenance visit that builds value and trust.

Learn more about SBE at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠sbeodyssey.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠
Connect with us on social media: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook
...more
17min
May 08, 202442. Consistency and the Right Mindset Need to Go Together
John from Alexander Services shares how consistency is the key to improvement for him. His HVAC journey has been finding ways to improve consistency and stay in the right mindset.
Key Takeaways:
Why we stop consistently doing things that have been working well.

Our Mindset impacts how consistent we are with all of the little details.

It is not enough to consistently ask questions. You need to know why you are asking each question.

If something is important to you, it will be important to your customers.
Learn more about SBE at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠sbeodyssey.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠
Connect with us on social media: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook
...more
19min
April 24, 202441. Questions Show That You Care, Not the Answers
Larry from Itak Heating & Cooling in New Jersey shares how he went from a problem solver to a Trusted Advisor and how that helped him find success with his HVAC career.

Key takeaways from this episode:
Finding a new process and changing old habits is hard.

Asking questions shows that you care.
Asking questions is not enough. You need to show that you listen and do something with that info.

Stay on top of your training and practice so you don't lose skills.

Learn more about SBE at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠sbeodyssey.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠
Connect with us on social media: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook
...more
21min
April 10, 202440. Finding Motivation Through Goals, Coaching, and Training
John from Hopkins in South Florida joins the podcast again to share how he stays motivated and constantly improves as an HVAC technician through coaching and training.
Key takeaways from this episode:

How to learn the skill of goal-setting

How goals lead to motivation

Why coaching is so important

What effective coaching looks and sounds like

The right mindset about training

How being an HVAC technician has changed his life

Learn more about SBE at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠sbeodyssey.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠
Connect with us on social media: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook
...more
24min
March 13, 202439. Plugging Through The Tough Times
Curtis from Patrick Riley in Arizona joins the podcast again to share how he approaches the HVAC off-season and makes the most of every single opportunity.

Key takeaways from this episode:

Slow down, be really thorough, and don't miss details.

Have the right mindset and ignore limiting beliefs about what people will spend.

Focus on the right opportunities at the right times.

Building trust and adjusting your strategy during each call.

Don't get tunnel vision on just the equipment. There is so much more around the house.

How he did $75,000 in revenue on a single, slow day.
Learn more about SBE at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠sbeodyssey.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠
Connect with us on social media: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook
...more
21min
February 28, 202438. Analyze Everything
Chris from Russell's Heating Cooling Plumbing and Electric in Virginia shares how loving install work and the attention to detail of a good install helped him become a top HVAC technician and the lessons he has learned along the way.
Key Takeaways:

How to constantly improve and get better through analyzing everything

Follow a process so you can repeat what works and remove what doesn't

Ask questions to understand the customer. Each one is different and needs to understand who they are

Focus on engagement and trust
Learn more about SBE at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠sbeodyssey.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠
Connect with us on social media: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook
...more
20min
February 14, 202437. Take The Guessing and Chaos Away With A Process
Matt from Patrick Riley in Phoenix, Arizona, shares how HVAC technicians can bring more clarity and consistency to their results by getting clear and consistent with their process.
Key Takeaways:

If you are guessing what to do on a call, you aren't following a clear process.

Results won't be immediate when you change your process. You have to work at it and get through the "valley of woe."

You have to have trust that the result of your process is to benefit the customer.

How to stay proactive in finding ways to grow.

Learn more about SBE at ⁠⁠⁠⁠⁠⁠⁠⁠⁠sbeodyssey.com⁠⁠⁠⁠⁠⁠⁠⁠⁠
Connect with us on social media: ⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook
...more
25min
January 10, 202436. Better HVAC Service with Options and Empathy
Berto from Burkhardt Heating & Cooling in Wisconsin shares how learning to always provide options while showing empathy has taken his ability to help customers to new levels.
Takeaways:
Always Give Options to Customers for Every Scenario

How to demonstrate empathy to build trust

Slow down and ask better questions so that you can give the right options

Learn more about SBE at ⁠⁠⁠⁠⁠⁠⁠⁠sbeodyssey.com⁠⁠⁠⁠⁠⁠⁠⁠
Connect with us on social media: ⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠Facebook
...more
15min

FAQs about The Trusted Technician:

How many episodes does The Trusted Technician have?

The podcast currently has 66 episodes available.