The Trusted Technician

By SBE - Service Business Evolution

The Trusted Technician Podcast from SBE is a must-listen for HVAC technicians who want to set themselves apart. This short format podcast covers topics from a fresh perspective of increasing trust. We... more

· Business

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FAQs about The Trusted Technician:

How many episodes does The Trusted Technician have?

The podcast currently has 69 episodes available.

The Trusted Technician episodes:

February 28, 202438. Analyze Everything
Chris from Russell's Heating Cooling Plumbing and Electric in Virginia shares how loving install work and the attention to detail of a good install helped him become a top HVAC technician and the lessons he has learned along the way.
Key Takeaways:

How to constantly improve and get better through analyzing everything

Follow a process so you can repeat what works and remove what doesn't

Ask questions to understand the customer. Each one is different and needs to understand who they are

Focus on engagement and trust
Learn more about SBE at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠sbeodyssey.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠
Connect with us on social media: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook
...more
20min
February 14, 202437. Take The Guessing and Chaos Away With A Process
Matt from Patrick Riley in Phoenix, Arizona, shares how HVAC technicians can bring more clarity and consistency to their results by getting clear and consistent with their process.
Key Takeaways:

If you are guessing what to do on a call, you aren't following a clear process.

Results won't be immediate when you change your process. You have to work at it and get through the "valley of woe."

You have to have trust that the result of your process is to benefit the customer.

How to stay proactive in finding ways to grow.

Learn more about SBE at ⁠⁠⁠⁠⁠⁠⁠⁠⁠sbeodyssey.com⁠⁠⁠⁠⁠⁠⁠⁠⁠
Connect with us on social media: ⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook
...more
25min
January 10, 202436. Better HVAC Service with Options and Empathy
Berto from Burkhardt Heating & Cooling in Wisconsin shares how learning to always provide options while showing empathy has taken his ability to help customers to new levels.
Takeaways:
Always Give Options to Customers for Every Scenario

How to demonstrate empathy to build trust

Slow down and ask better questions so that you can give the right options

Learn more about SBE at ⁠⁠⁠⁠⁠⁠⁠⁠sbeodyssey.com⁠⁠⁠⁠⁠⁠⁠⁠
Connect with us on social media: ⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠Facebook
...more
15min
December 27, 2023 35. Pipeline Management and Building Trust
Morgan from Kellam Mechanical in Virginia shares his approach to taking care of his customers, which keeps him always booked for months out.

Learn more about SBE at ⁠⁠⁠⁠⁠⁠⁠sbeodyssey.com⁠⁠⁠⁠⁠⁠⁠
Connect with us on social media: ⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠Facebook
...more
18min
December 13, 2023 34. Success Without Sounding Like A Salesperson
Christian is a technician at Jackson & Foster Heating & Air Conditioning, and he shares how he's improved his revenue and found success without sounding like a salesperson.
Learn more about SBE at ⁠⁠⁠⁠⁠⁠sbeodyssey.com⁠⁠⁠⁠⁠⁠
Connect with us on social media: ⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠Facebook
...more
19min
November 30, 2023 33. Don't Lose Sight of Your Goal and Your Why
Richard from Kellam Mechanical in Virginia shares how he stays positive and focused on maintaining success year-round, even outside of demand seasons.
Learn more about SBE at ⁠⁠⁠⁠⁠sbeodyssey.com⁠⁠⁠⁠⁠
Connect with us on social media: ⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠Facebook
...more
21min
November 08, 2023 32. Don't Reinvent The Wheel, Find What Works and Be Consistent
Jeff from Blazer shares how using a consistent process for his calls led to more than doubling his revenue.
Learn more about SBE at ⁠⁠⁠⁠sbeodyssey.com⁠⁠⁠⁠
Connect with us on social media: ⁠⁠⁠⁠Instagram⁠⁠⁠⁠ | ⁠⁠⁠⁠Facebook
...more
18min
October 25, 2023 31. Follow a Process, Not a Script
Nathan from Harris shares how his process shows value by using curiosity and listening so it doesn't sound like he is just following a script.
Learn more about SBE at ⁠⁠⁠sbeodyssey.com⁠⁠⁠
Connect with us on social media: ⁠⁠⁠Instagram⁠⁠⁠ | ⁠⁠⁠Facebook
...more
15min
October 23, 2023 30. Lessons from Decades as a Tech
In this episode, Joe, a Technician at Kale Company Heating & Air Conditioning in Moline, IL, shares from his 34 years as an HVACTechnician.
Hear about how things have changed and why he has stayed with it for so long.
Learn more about SBE at ⁠sbeodyssey.com⁠
Connect with us on social media: ⁠Instagram⁠ | ⁠Facebook
...more
16min
October 23, 2023 28. Your Ego is Not Your Amigo
Steve from Blair Heating & Air in California talks about how if you aren't careful, your ego will keep you from being successful with sales. Instead, he goes through tips for how to learn, listen, ask questions, and get better by removing your ego from your sales process.
Learn more about SBE at ⁠sbeodyssey.com⁠
Connect with us on social media: ⁠Instagram⁠ | ⁠Facebook
...more
17min

FAQs about The Trusted Technician:

How many episodes does The Trusted Technician have?

The podcast currently has 69 episodes available.