The Trusted Technician

The Trusted Technician

By SBE - Service Business EvolutionBusiness
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The Trusted Technician episodes

  • 40. Finding Motivation Through Goals, Coaching, and Training

    John from Hopkins in South Florida joins the podcast again to share how he stays motivated and constantly improves as an HVAC technician through coaching and training.

    Key takeaways from this episode:

    • How to learn the skill of goal-setting
    • How goals lead to motivation
    • Why coaching is so important
    • What effective coaching looks and sounds like
    • The right mindset about training
    • How being an HVAC technician has changed his life


    Learn more about SBE at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠sbeodyssey.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    Connect with us on social media: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook

    24 min
  • 39. Plugging Through The Tough Times

    Curtis from Patrick Riley in Arizona joins the podcast again to share how he approaches the HVAC off-season and makes the most of every single opportunity.


    Key takeaways from this episode:

    • Slow down, be really thorough, and don't miss details.
    • Have the right mindset and ignore limiting beliefs about what people will spend.
    • Focus on the right opportunities at the right times.
    • Building trust and adjusting your strategy during each call.
    • Don't get tunnel vision on just the equipment. There is so much more around the house.
    • How he did $75,000 in revenue on a single, slow day.

    Learn more about SBE at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠sbeodyssey.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    Connect with us on social media: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook

    21 min
  • 38. Analyze Everything

    Chris from Russell's Heating Cooling Plumbing and Electric in Virginia shares how loving install work and the attention to detail of a good install helped him become a top HVAC technician and the lessons he has learned along the way.

    Key Takeaways:

    • How to constantly improve and get better through analyzing everything
    • Follow a process so you can repeat what works and remove what doesn't
    • Ask questions to understand the customer. Each one is different and needs to understand who they are
    • Focus on engagement and trust

    Learn more about SBE at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠sbeodyssey.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    Connect with us on social media: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook

    20 min
  • 37. Take The Guessing and Chaos Away With A Process

    Matt from Patrick Riley in Phoenix, Arizona, shares how HVAC technicians can bring more clarity and consistency to their results by getting clear and consistent with their process.

    Key Takeaways:

    • If you are guessing what to do on a call, you aren't following a clear process.
    • Results won't be immediate when you change your process. You have to work at it and get through the "valley of woe."
    • You have to have trust that the result of your process is to benefit the customer.
    • How to stay proactive in finding ways to grow.


    Learn more about SBE at ⁠⁠⁠⁠⁠⁠⁠⁠⁠sbeodyssey.com⁠⁠⁠⁠⁠⁠⁠⁠⁠

    Connect with us on social media: ⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook

    25 min
  • 36. Better HVAC Service with Options and Empathy

    Berto from Burkhardt Heating & Cooling in Wisconsin shares how learning to always provide options while showing empathy has taken his ability to help customers to new levels.

    Takeaways:

    • Always Give Options to Customers for Every Scenario
    • How to demonstrate empathy to build trust
    • Slow down and ask better questions so that you can give the right options


      • Learn more about SBE at ⁠⁠⁠⁠⁠⁠⁠⁠sbeodyssey.com⁠⁠⁠⁠⁠⁠⁠⁠

      Connect with us on social media: ⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠Facebook

      15 min
    • 35. Pipeline Management and Building Trust

      Morgan from Kellam Mechanical in Virginia shares his approach to taking care of his customers, which keeps him always booked for months out.


      Learn more about SBE at ⁠⁠⁠⁠⁠⁠⁠sbeodyssey.com⁠⁠⁠⁠⁠⁠⁠

      Connect with us on social media: ⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠Facebook

      18 min
    • 34. Success Without Sounding Like A Salesperson

      Christian is a technician at Jackson & Foster Heating & Air Conditioning, and he shares how he's improved his revenue and found success without sounding like a salesperson.

      Learn more about SBE at ⁠⁠⁠⁠⁠⁠sbeodyssey.com⁠⁠⁠⁠⁠⁠

      Connect with us on social media: ⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠Facebook

      19 min
    • 33. Don't Lose Sight of Your Goal and Your Why

      Richard from Kellam Mechanical in Virginia shares how he stays positive and focused on maintaining success year-round, even outside of demand seasons.

      Learn more about SBE at ⁠⁠⁠⁠⁠sbeodyssey.com⁠⁠⁠⁠⁠

      Connect with us on social media: ⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠Facebook

      21 min
    • 31. Follow a Process, Not a Script

      Nathan from Harris shares how his process shows value by using curiosity and listening so it doesn't sound like he is just following a script.

      Learn more about SBE at ⁠⁠⁠sbeodyssey.com⁠⁠⁠

      Connect with us on social media: ⁠⁠⁠Instagram⁠⁠⁠ | ⁠⁠⁠Facebook

      15 min

    About The Trusted Technician

    From the publisher's feed

    The Trusted Technician Podcast from SBE is a must-listen for HVAC technicians who want to set themselves apart. This short format podcast covers topics from a fresh perspective of increasing trust. We…