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The Trusted Technician
By SBE - Service Business EvolutionBusiness
The Trusted Technician episodes
- 60. Ask Good Questions and Talk Less
DJ from Geerts Plumbing & Heating in Iowa joins this episode to share about how he’s off to a great start after the first quarter of the year. He’s learned to ask some great questions and then let the customer think about it and answer. Listen in to hear some of his questions he asks!
Key takeaways:
- It’s not about what you say, it’s about what the customer says, so let them talk.
- What he’s learned about customers and what they want.
- The mindset behind setting a big goal and having a plan to hit it.
Learn more about SBE at sbeodyssey.com
Connect with us on social media: Instagram |Facebook
19 min - 59. Don't Pick and Choose Pieces of a Process
Chad from HVAC Comfort in Michigan shares how fully committing to following a process as an HVAC technician has led to big improvements in his calls.
Key Takeaways:
- Changing his mindset about the opportunities that exist and what homeowners are expecting.
- Understanding the homeowner's goals and concerns.
- Getting motivated by seeing what was possible.
- Ongoing conversations throughout the call help to notoverwhelm homeowners
Learn more about SBE at sbeodyssey.com
Connect with us on social media: Instagram |Facebook
20 min - 58. Ask Questions Before Educating Your Customers
Austin from Universal Heating & Cooling in Tennessee joins to share how he enjoys helping his HVAC customers but makes sure to ask questions first before jumping into any type of education mode.
Key takeaways:
- Make sure your customers are up to date on industry trends and changes.
- Stay consistent by having a way to reset yourself in between calls.
- Be self-aware about the process you want to follow to make corrections.
Learn more about SBE at sbeodyssey.com
Connect with us on social media: Instagram |Facebook
25 min - 57. Do Customers Want HVAC IAQ Products?
Josiah from Daniell Heating & Air in Arkansas shares the
huge lightbulb moment that changed everything for him when it comes to HVAC indoor air quality products and his customers.Key Takeaways:
- Learn how Josiah has an incredibly high close rate on IAQ
products.- What it was that changed his thinking and his
conversations with customers.- How to run thorough maintenance visits that uncover pain
points and needs from the customer.Learn more about SBE at sbeodyssey.com
Connect with us on social media: Instagram | Facebook
23 min - 56. Training and Practice Sets You Apart
Franco from Cowboys Air Conditioning & Heating in San
Antonio, Texas, is the #1 ranked technician in the SBE 2024 HVAC technician rankings. He shares how getting employed as a technician has changed his life and the tips he has found that led him to his success.Key Takeaways:
- How important training is to him and what he has
accomplished.- Improvement through actually practicing the
training.- It's all about remembering to ask the important
questions.Learn more about SBE at sbeodyssey.com
Connect with us on social media: Instagram | Facebook
20 min - 55. Decide What Technician You Want to Be
Gavin from Wally Falke's Heating & Air Conditioning in
California joins to share how, over 4 years, he went from being completely brand new to HVAC to becoming a million-dollar revenue producer.He shares how he:
- Had good progress every single year.
- How he broke through to become a successful technician.
- Why his first year was very important in deciding what kind
of technician he wanted to be.- How he overcame his fear of being seen as a salesperson.
Learn more about SBE at sbeodyssey.com
Connect with us on social media: Instagram | Facebook19 min - 54. Success Now Is Showing How Much You Care
Ty from Patrick Riley in Arizona joins to share how he helps HVAC Technicians and plumbers find success through showing their customers how much they care.
Key takeaways
- Time you spend with customers shows how much you care.
- How to do a million in revenue as a technician/plumber.
- His most successful technicians/plumbers run the fewest calls.
- Take pride in your work, and don't be afraid to show things to your customers.
Learn more about SBE at sbeodyssey.com
Connect with us on social media: Instagram | Facebook
21 min - 53. The Customer Needs to Educate You, Not the Other Way Around
John from George Brazil in Arizona shares how it is
not about educating your customers. You should actually be letting your customers educate you.Key Takeaways
- Get to know every customer and how they want to
be helped best.- Listen and actually think about what your customers are saying or trying to say.
- Be patient and let your customers feel seen.
- Trust happens when your customers feel it is OK to open up with you about their concerns.
Learn more about SBE at sbeodyssey.com
Connect with us on social media: Instagram | Facebook
22 min - 52. What It Means to Trust the Process
Bryan from George Brazil in Arizona joins to share how, if
you don't 100% trust and buy into your process and fully believe in it, it won't ever get you the results you are wanting.Key Takeaways:
- He is going to do more revenue this year than double the number of calls the year prior.
- The machine is the least important part of your call. - Don't be the 15-minute HVAC Demand Call Technician.
- What customers actually want in a demand or maintenance visit.
Learn more about SBE at sbeodyssey.com
Connect with us on social media: Instagram | Facebook
18 min - 51. Good Coaching Helps Create Self Coaching
Thomas from McCoy's Heating & Air in Tennessee shares how he coaches HVAC technicians to become more aware of what they do that is both working and not working. He also shares tips for using riding-alongs as a great way to coach.
Key Takeaways:
- Actions create the motivation, not the other way
around.- What he learned as an HVAC technician and how
that helps him now coach and train other technicians.- How to avoid the common mistakes that get made
on technician ride-along.- The ability to be able to self-coach and self-correct as a technician in between calls.
Learn more about SBE at sbeodyssey.com
Connect with us on social media: Instagram | Facebook
25 min
About The Trusted Technician
From the publisher's feed
The Trusted Technician Podcast from SBE is a must-listen for HVAC technicians who want to set themselves apart. This short format podcast covers topics from a fresh perspective of increasing trust. We…
take care of the customer first. Learn the tips and strategies to communicate like a professional while solving problems with 5-star service. Guests will include some of the top-performing HVAC technicians in the country as well as experienced HVAC coaches and trainers.