Byron Lazine Audio Experience

The Upside Down Pyramid: How This CEO Runs a $10B Real Estate Empire | Mike Pappas


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Mike Pappas, CEO of Keyes Company, joins Byron Lazine to discuss the future of the American brokerage as well as of national vs local associations, the tie-in agreement, AI assistance, transaction agents, and the real estate industry as a whole. Pappas explains what he means by the "upside down pyramid" while describing his approach to brokerage leadership.

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Timestamps:
00:00–00:56 Intro
02:03 “I don’t think you can be in this business if you don’t understand…”
02:52 The upside down pyramid
06:45 “Do you expect more acquisitions of powerful independent brokerages?”
10:31 Still training personally (10-week tour)
12:12 “When you look back over 40+ years…what’s something you’re really proud of?”
14:48 “What do you think the future brokerage looks like…?”
17:02 “Agents are lonely…in a lot of ways.” / The future of local and national associations
18:30 “What’s your take on the local association and the MLS being tied together?”
20:16 Florida agents rep the transaction / Will transaction agents persist moving forward?
22:54 Zillow CEO Rich Barton said, “This is not a radical change.” Do you agree?
26:18 “Have you ever seen a market like COVID?”
28:58 “What are you betting on the next 10 years?”
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#brokerage #mls #AI

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Byron Lazine Audio ExperienceBy Byron Lazine Audio Experience

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