The Science of Scaling

There Is No Post-Sales in SaaS w/ Sangeeta Chakraborty (CRO, Miro)

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Have you ever reflected on the term post sale? Why do we call that post sale? When did we stop selling? And what have we started to do? Create customer value. Renew and expand.


I've never thought about it until today's episode with Sangeeta Chakraborty (CRO, Miro) — a recent Silicon Valley darling. And what's really cool and unique about her is she grew up in customer success.


Customer success didn't even exist 20 years ago. And now we have this new generation of CROs that grew up from that perspective.


  • Evolution of Customer Success in Sales Leadership
  • Importance of Company Value System in Hiring Sales Leaders
  • Alignment of Enterprise and PLG Offerings in Sales Transition
  • Differentiation in Sales Approach for PLG and SLG


    • The Science of Scaling is a HubSpot Original Podcast // Learn more about HubSpot for Startups // Produced by Matthew Brown

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