This month Rebecca speaks to Jason Lomas, head of portfolio development at the disability equality charity Scope, Reena Mukherji, director of the Octavia Foundation, which provides community support and opportunities in west London, and Robin Osterley, chief executive of the Charity Retail Association about charity shops. She also talks to Priya Warner, head of policy at the Fundraising Regulator. Meanwhile Emily speaks to Kirsty Marrins, Third Sector blogger and commentator about how to handle social media crises.