In this week’s Thought Sparks Podcast episode, Rita McGrath, a Columbia University Business School Professor, C-Suite strategist, business founder and best-selling author, speaks with Jennifer Moss, the Chief Research and Strategy Officer at the Global Wellbeing Group and the author of Why Are We Here? Creating A Work Culture Everyone Wants. She's an expert on what causes burnout, and what leaders can do to build workplace cultures centered on hope, purpose, and community.
0:00 Intro
0:17 Welcome & Introduction to Jennifer Moss’s Work
1:52 What Prompted the Book
2:37 The Great Resignation & Mortality Salience
15:03 Burnout: Still Getting Worse
15:03 The Purpose Gap Between Leaders and Frontline Workers
16:48 CEO vs. Frontline Experience
19:37 Hope as a Foundation
26:13 Learned Helplessness & Building Hope Skills
26:39 Purpose: What It Really Means
28:39 Rituals, Friendships & Belonging at Work
32:10 Building Community (Bowling Alone, Dunbar's Number)
36:28 Business Challenges: Compassion, Freedom & Openness
40:42 Why AI Hasn't Moved the Needle Yet
45:30 GDP & Measuring What Matters
49:57 Fertility Rates & Hope as Economic Strategy
51:45 The Lost Wallet Experiment: People Are Good
56:00 Reflections Since “The Burnout Epidemic” Book
58:47 What's Next for Jennifer Moss
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