While it's easy to blame certain clients for wasting your time, being difficult or worse still, taking advantage of you, there IS something you can do about it. The first step is to take responsibility for your own processes (or lack of them!) and how you ended up working with 'that' client in the first place. The second thing to do is figure out a way to say "no" to the time wasters, tyre kickers and D-grade clients before you make the mistake of sinking hours of your time and $$ into them. Nic and Waz run through some practical steps to help you avoid the sh*t clients and take control of your customer list once more.

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