Please Rate this Podcast!   This week on A Tale of Two Hygienists TIPisode we are joined by Teresa Duncan, MS. This week Teresa talks to us about difficult patients, and some conversations we need to have with them!   Teresa is a speaker and writer with over 20 years of experience in healthcare. Her areas of expertise include proven accounts receivable and insurance methods, and helping doctors and managers establish solid management systems. A recipient of the Educator of the Year Award by the Association of Dental Implant Auxiliaries – a component of the International Congress of Oral Implantologists, she understands the importance of continuing education.   Episode Highlights

• Common “Why’s” 
• Urgency 
• COVID-19 and Gum Disease Link
• Back up the “nagging” with some facts and the why
• Fear Vs. Money

Quotes “Fear and money seem to be the top issues I need to worry about”  “If they don’t floss they are not realizing how much damage is being done silently”  “That is going to wake some people up!” “It needs to land with the patients”    Links https://www.dentistrytoday.com/news/industrynews/item/6778-covid-19-patients-with-periodontitis-face-greater-risk-of-dying   A Tale of Two Hygienists Website: www.ataleoftwohygienists.com  Contact Teresa: http://www.odysseymgmt.com/contact  Teresa Website:http://www.odysseymgmt.com Nobody Told Me That Podcast: http://nobodytoldmethat.libsyn.com