Monica Rothgery, author of "Lessons from the Drive-Thru: Real-Life Wisdom for Frontline Leaders,” discusses her journey from being an Army officer to becoming the first female COO of KFC US. She shares insights from her career, emphasizing the importance of frontline leaders in shaping a business's success.  She also highlights the challenges faced by frontline managers, the value of genuine investment in team members, and the lessons learned from her time managing a Taco Bell in Chicago and leading operations in Thailand. She underscores the necessity of adaptability, empathy, and leveraging personal uniqueness to inspire and lead effectively.    Key Takeaways [02:53] Monica discusses her career milestones, including her time as a quartermaster officer and her 30-year tenure at Taco Bell. She also explains her advocacy for frontline leaders and the importance of their roles. [08:03] Monica shares her initial mistakes in leadership and how she learned to engage and care for her team. She also mentioned the importance of genuine investment in team members and understanding their needs. [14:15] She discusses the importance of engaging and empowering frontline leaders. Her belief that engagement starts with the individual and is an inside job. [18:15] Monica discusses the role of frontline leaders in shaping the future workforce and the importance of their development. Monica discusses the impact of AI and robotics on frontline jobs and the need for companies to unlock the potential of each leader and focus on their specific roles. [27:56] She also emphasizes the importance of developing skills to adapt to technological advancements in the workplace. Monica's advices the young workers and aspiring leaders on finding purpose and meaning in their work. She also mentioned the significance of the first boss in shaping an individual's career and work ethic. [33:56] Closing quote: Remember, “I don't fear that a man will wear out as quickly as he will rust out.” —  Colonel Sanders   Quotable Quotes "Be yourself. Find your place where you're welcomed, where you're supported, where you can thrive."​ “It's about understanding what motivates people and then using their strengths to find ways to leverage them in the workplace."​ "Frontline leaders have some of the most important leadership jobs in every country.” “Make a list of all the momentary benefactors in your life and express some gratitude for them.” "The spotlight has to be on the team." “It's just tough to find the people to keep a restaurant open. I think that's a huge challenge.”  “One thing that companies have to do is unlock the potential of each leader.” "The parent's job is to instill confidence, teach the kid how to maybe go to an interview, equip that child to go out into the world as a self-sufficient functioning member of society".​  “I don't fear that a man will wear out as quickly as he will rust out.” —  Colonel Sanders   These are the books mentioned in our discussion with Monica   Resources Mentioned The Leadership Podcast | Sponsored by | Rafti Advisors. LLC | Self-Reliant Leadership. LLC | Monica Rothgery’s LinkedIn | Monica Rothgery’s Website | Monica Rothgery’s Twitter |