Total Retail Talks

In episode 229 of Total Retail Talks, Executive Editor Joe Keenan interviews Drew Chamberlain, director of operations and customer experience at JO-ANN Stores, a specialty retailer of crafts and fabrics. Listen in as Chamberlain discusses JOANN's recent partnership with customer service platform Gladly, why the craft retailer felt the need to invest in new technology,…

In episode 228 of Total Retail Talks, Executive Editor Joe Keenan interviews Marcus Wilson, co-founder of NOBULL, a footwear, apparel and accessory brand for people who train hard and don't believe in excuses. Wilson discusses NOBULL's story, including its expansion into physical retail and its organic growth into various areas of the training market. He…

In episode 227 of Total Retail Talks, Executive Editor Joe Keenan interviews Annie Hurlbut, founder and CEO of Peruvian Connection, an internationally renowned brand for luxury Peruvian textiles and fibers. Listen in as Hurlbut discusses the company's 43-year history, how the brand sources fibers from artisans in Peru, and its commitment to environmental sustainability. Peruvian…

In episode 226 of Total Retail Talks, Executive Editor Joe Keenan interviews Sheila Sciocchetti, divisional merchandise manager at David's Bridal, the largest American bridal store chain, specializing in wedding dresses, bridesmaid dresses, and other formal wear, as well as accessories and gifts. Listen in as Sciocchetti discusses the company's new bridesmaid gifting program, why David's…

In episode 225 of Total Retail Talks, Executive Editor Joe Keenan interviews Anthony Marino, president of thredUP, the world's largest online thrift store, from which consumers can buy and sell high-quality, secondhand women's and kid's clothes. Listen in as Marino discusses thredUP's mission and business model, its partnerships with traditional retailers J.C. Penney and Macy's, and the…

In episode 224 of Total Retail Talks, Executive Editor Joe Keenan interviews Mike Ward, president and CEO of ThriftBooks, the world's largest seller of used books. Ward discusses the growth of secondhand stores and used products, and how ThriftBooks has capitalized on this market. He shares why ThriftBooks sells product on third-party sites such as…

In episode 223 of Total Retail Talks, Executive Editor Joe Keenan interviews Jennifer Palerino, head of digital marketing at Kroger, one of the world’s largest retailers operating two dozen banners in nearly 2,800 stores across the U.S. Palerino discusses Kroger's discount vitamins and health foods brand Vitacost, and how the brand is using data to improve its…

In episode 222 of Total Retail Talks, Executive Editor Joe Keenan interviews Mike Del Pozzo, chief customer officer and senior vice president of sales at Frito-Lay North America, a leading PepsiCo snack foods brand. Listen in as Del Pozzo discusses the history of the 80-year-old brand, its distribution channels, and how shifting consumer behaviors has impacted…

In episode 221 of Total Retail Talks, Executive Editor Joe Keenan interviews Nizzi Renaud, chief marketing officer at Zazzle, an online marketplace that allows designers and customers to create their own products with independent manufacturers. Listen in as Renaud discusses the unique ecosystem of Zazzle's marketplace, how its custom products are manufactured, and the wide…

In episode 220 of Total Retail Talks, Executive Editor Joe Keenan interviews Louis Amoroso, president, direct-to-consumer at DRINKS, which operates Wine Insiders, the leading consumer marketplace for high-quality and affordable premium wine available for delivery across the United States. Amoroso discusses the brand's history, how it evolved from a mail order catalog to an online…