In this episode of 'Confessions of a Cleaning Business Owner', Louise and Diane discuss the critical importance of training staff in the domestic cleaning industry. They highlight the costs associated with inadequate training and the challenges of traditional training methods. They emphasise the need for structured training programs, effective techniques, and the importance of assessing and empowering cleaners. The conversation also touches on innovative training environments and the long-term benefits of investing in training. Finally, Louise and Diane introduce an upcoming workshop aimed at enhancing training practices for cleaning business owners.