Join Clint & this week's special guests as they talk about their journeys as dance studio owners. These extraordinary industry leaders share the breakthroughs along with the challenges, and open up about the unwavering vision that has propelled their studios into the powerhouses they are today.

Our guest for this week's Podcast special is certainly not the type of teacher you come across every day. Leslie Scott is the founder of The E.D.I.F.Y. Movement and YPAD (Youth Protection Advocates in Dance) where she is passionate about building empowered dance communities through activism and change. Leslie is a Certified Dance Life Coach who is on a mission to educate dancers and dance teachers to put an end to the exploitation of youth in performing arts. She believes that dance can change the world.

In this special bonus week of The Dance Studio WOW Factor, Noah and Clint sit down to wrap up this powerful week of coaching and give you your immediate next steps to:

- Making sure you stand out with a connected and personal customer experiences in the digital atmosphere of 2018 and beyond.

- Implementing Noah’s ‘Pick-3’ process to engage in three simple customer retention tasks for just 15 minutes per day to see a drastic impact on your business.

- Measuring behavioural changes with your customers, and how you can then plan and react accordingly.

We finish this DSOA exclusive series with your key ingredients for world-class customer retention, and you are going to love how simple and effective these are - no matter how big or small, new or experienced, your studio may be.

Let’s be real here - one of the biggest downers and causes of stress in your life as a studio owner, is dealing with difficult customers.

Whether it’s a high-maintenance student, or a nightmare dance-mom (or anywhere in between), Noah and Clint have dedicated an entire week to this very topic. At the end of this week you and your team will be prepared and confident when it comes to:

- Your definition of a ‘difficult customer’, and how to use this clarity to best respond and react to customer demands.

- What to do when your ‘difficult customer’ is someone you need to see every week (sometimes multiple times per week) including how to define expectations of what they want, and align it with what you provide.

- Noah’s unique and brilliant insights into “hungry hippos” and “problem children”. He will tell you who these customers are in the dance studio, and how do we deal with them.

- Asking the question: “Is every customer worth keeping?” And how to know how, and when it’s time to say ‘goodbye’ to a problem customer.

We also share tips, training and strategies for your admin and customer service team to ensure they feel 100% empowered to deal with difficult customers efficiently, effectively and confidently.

In this week of our Dance Studio WOW Factor training series, Noah and Clint will give you first-hand insights that will set you up for success when it comes to filling your studio with people who are a perfect fit, including:

- How your customer acquisition and retention strategies need to differ so you can ‘get’ and ‘keep’ the right dancers (and their families).

- How your studio’s customer experience should be prioritized in order to convert your enquiries to trials, and trials to enrolled students.

- A deep-dive into the concepts of “peak pleasure” and “peak pain” for your customers, and what this means for your studio’s marketing and retention goals.

Noah and Clint also unlock their best low-cost but high-impact retention strategies that DSOA members should be adopting.

Welcome to Dance Studio WOW Factor - Part 1, with special guest Noah Fleming. In this week of our Dance Studio WOW Factor training series, Noah and Clint will give you first-hand insights that will set you up for success when it comes to filling your studio with people who are a perfect fit, including:

- How your customer acquisition and retention strategies need to differ so you can ‘get’ and ‘keep’ the right dancers (and their families).

- How your studio’s customer experience should be prioritized in order to convert your enquiries to trials, and trials to enrolled students.

- A deep-dive into the concepts of “peak pleasure” and “peak pain” for your customers, and what this means for your studio’s marketing and retention goals.

Noah and Clint also unlock their best low-cost but high-impact retention strategies that DSOA members should be adopting.

I wanted to share this with you this because one of the things I know about building and growing a successful studio, is that it really comes down to the people that you surround yourself with to create and maintain your vision. Surrounding yourself with the right, amazing people is crucial if you want to grow your studio - especially if you want to grow and nurture your culture, vibe, and community.

If you're struggling with your numbers and business predictions this year, then look no further! We have answered your most important 'numbers' questions this week including: "What should you expect as a normal percentage of kids not returning next season?" and "What percentage of your income should be spent on wages, including your own salary".

Welcome to this special week-long series “January Jumpstart 2019: Your Roadmap For Record Studio Growth in 2018”.


This week we will be digging deep into:

Day One - Your EPIC Year
Day Two - Predictable Profit Plan
Day Three - Sold Out Studio
Day Four - Studio Systems Playbook
Day Five - CareFactor Campaign

We hope you enjoy!!

Welcome to this special week-long series “January Jumpstart 2019: Your Roadmap For Record Studio Growth in 2018”.


This week we will be digging deep into:

Day One - Your EPIC Year
Day Two - Predictable Profit Plan
Day Three - Sold Out Studio
Day Four - Studio Systems Playbook
Day Five - CareFactor Campaign

We hope you enjoy!!