Travel Agent Achievers - To Educate, Encourage and Empower Travel Professionals

In this milestone 100th episode of the Travel Agent Achievers Podcast, Ros takes a heartfelt detour from the usual business chat and invites a very special guest to the mic, her 10-year-old son, Jackson.

With honesty, humour, and a good dose of sarcasm (from Jackson, of course), they chat about what it's really like growing up with a mum who's a travel advisor, mentor, and business owner.

From comparing hotel stays with mum versus dad ("With Dad, it's Ibis Budget. With Mum, it's Shangri-La") to learning about different cultures through travel, Jackson shares his perspective on the adventures, the sacrifices, and the unforgettable memories they've created together.

Ros also reflects on the juggle of business and motherhood - the missed carnivals, the flexibility that entrepreneurship provides, and the value of being present in the moments that matter most.

Feeling overwhelmed trying to do all the things in your travel business? In this episode, Ros chats with her General Manager, Redrose, about knowing when it's time to get help.

With years of experience in outsourcing, offshore recruitment, and managing global teams, Redrose shares real-world advice on spotting the signs of burnout, how to start outsourcing with confidence, and what tasks travel advisors should stop doing to focus on growth.

You'll hear:

• The biggest red flags that mean it's time to delegate

• The systems you need (and don't) before hiring

• Simple mindset shifts for solo advisors

• How to use our free resource: 50 Things You Can Outsource in Your Travel Business

This is a must-listen if you're ready to scale your business without burning out and want the tools to do it smartly.

Grab the free checklist and learn more at: http://travelagentachievers.com/99

Be sure to subscribe on Apple Podcasts, Spotify, or your favourite podcast app so you don't miss future episodes. If this resonated with you, please leave a review, it helps more travel professionals find us and grow stronger businesses.

Ready to take the next step? Visit www.travelagentachievers.com for resources, tools, and to connect with our community.

Is your travel business off track? Or just ready for a reset?

In this mid-year reset episode, travel business mentor and coach Roslyn Ranse shares strategies to refocus your goals, overcome cash flow challenges, and finish 2025 strong. You'll discover how to shift your mindset, structure your systems, and turn Q3 into the most impactful part of your year.

Whether you're a travel advisor, agency owner, or independent consultant, this episode is packed with insights to help you reignite your business momentum and take action without burnout.

• In This Episode, You'll Learn:

• Why Q3 (July–September) is when most travel advisors lose momentum and how to avoid it

• How to revisit and realign your 2025 travel business goals

• What to focus on when your bookings slow or cash flow is tight

• The 3 highest-impact actions you can take now to regain clarity and traction

• How the upcoming Systems to Scale event in Sydney can help you structure your business for growth

For links to all the resources and details mentioned head to: www.travelagentachievers.com/98

Be sure to subscribe on Apple Podcasts, Spotify, or your favourite podcast app so you don't miss future episodes. If this resonated with you, please leave a review, it helps more travel professionals find us and grow stronger businesses.

Ready to take the next step? Visit www.travelagentachievers.com for resources, tools, and to connect with our community.

AI isn't here to replace travel advisors, it's here to support you. In this episode, Ros chats with travel researcher, futurist, and AI strategist Bronwyn White about how to use human-first AI tools to streamline your content, save time, and attract high-value clients.

With over 30 years in the industry (Qantas, Google, Tourism Australia), Bronwyn shares:

• How AI can save you hours on marketing

• What travellers really want (and how to speak their language)

• The biggest mistakes advisors make with AI

• How to turn your expertise into "ungoogleable" content that converts

You'll walk away with actionable ideas to use AI in your business without sounding robotic and why now is the time to step up and stand out.

Grab all the details, links and connect with us at: www.travelagentachievers.com/97

In this episode of the Travel Agent Achievers Podcast, I'm thrilled to welcome Claire Baines, CEO of Hands Across the Water and an absolute powerhouse when it comes to creating experiences that truly matter. Claire isn't your typical travel professional, but her journey from the world of corporate events to leading one of the most impactful experience-based charities is nothing short of inspiring. We dive into her story on how a passion for events and a single moment of saying "yes" to a charity bike ride led her to a life and career filled with purpose, connection, and heart.

Claire opens up about the challenges and joys of running a purpose-driven organisation, sharing how she balances strategy and heart as she leads a team across multiple countries. She talks candidly about the pressure of sustaining a charity through global upheaval, and how resilience, creativity, and a strong sense of community helped Hands Across the Water not just survive, but thrive during the toughest times. We explore the magic that keeps people coming back year after year for their immersive experiences in Thailand, and how the human connections formed on these journeys create memories and impact that last a lifetime.

If you've ever wondered how to infuse more meaning into your travel business, or how you can make a genuine difference while still running a successful operation, Claire's insights will leave you feeling motivated and full of ideas. We also chat about systems, scaling, and the importance of never losing sight of the personal touch, even as you grow. Whether you're dreaming of leading your own group trip, looking for new ways to give back, or just need a reminder of the power of community, this episode is for you.

Make sure you check out all the resources, links and details at: https://www.travelagentachievers.com/96

In this deeply inspiring episode of the Travel Agent Achievers Podcast, Ros welcomes Peter Baines OAM, a remarkable leader whose journey from crisis zones to creating a life-changing legacy will leave you feeling motivated and hopeful.

Peter shares his incredible story, starting as a forensic investigator responding to some of the world's most devastating disasters, including the 2004 Boxing Day tsunami in Thailand. It was in the aftermath of this tragedy that Peter's life took a transformative turn. Witnessing the unimaginable loss and heartbreak, he felt a calling to do more, leading him to create Hands Across the Water, a charity that has since raised over $40 million to support vulnerable children and provide them with education, opportunities, and hope for the future.

Throughout their conversation, Peter and Roslyn explore the power of resilience, the importance of leading with purpose, and how small, meaningful actions can create a ripple effect of change. Peter's insights into leadership during times of crisis and his unwavering commitment to sustainability and long-term impact will resonate with anyone striving to make a difference in their work or life.

This episode is more than a story, it's a reminder of the incredible things we can achieve when we align our actions with our values. Whether you're a travel professional, a business leader, or someone looking for inspiration, Peter's journey will encourage you to think bigger, act with intention, and create your own lasting legacy.

Join us on this journey of hope, leadership, and transformation, and discover how you, too, can build a business and life that aligns with your personal values while making a meaningful impact in the world.

Check out full details at: https://www.travelagentachievers.com/95

Burnout, boundaries, and building a business you love. In this episode of the Travel Agent Achievers Podcast, I'm joined by Sammi Jaeger. Life strategist, business consultant, and creator of the "Fuelled Up Life" framework.

Sammi shares her journey from burnout to rebuilding a values-led life and business, and her insights are something every travel advisor can benefit from.

We talk about:

• Recognising burnout and how to respond to it

• The power (and challenge) of setting boundaries

• Why aligning your business with your personal values leads to stronger relationships and a more fulfilling life

• Sammi's "8 Tanks" framework – a practical tool to help you check in with yourself and create harmony across all areas of your life

This episode is filled with real, honest conversation and simple strategies you can use to take better care of yourself, and your business, today.

If you enjoy this episode, please subscribe to the Travel Agent Achievers Podcast on Apple Podcasts or Spotify, and feel free to share it with a fellow travel professional.

Grab all the links and details we talk about on the episode and other resources at: www.travelagentachievers.com/94

Are you feeling torn in all directions in your travel business? Wearing all the hats from sales and marketing to admin and client service? You're not alone, and in this episode, Ros is diving into what she'd focus on first if she were starting her travel business all over again.

From building solid sales foundations and understanding your ideal client, to avoiding time-wasting distractions and learning how to set intentional business goals. This episode is packed with real-world advice from a seasoned advisor who's been where you are and continues to show up every day for her clients in her travel business. Just like you are too.

Whether you're brand new to travel or looking to reset and refocus, this episode will help you:

• Set clear goals that actually matter

• Prioritise the right things for growth

• Avoid shiny object syndrome

• Understand why surrounding yourself with the right people is a game changer

Ros also shares her personal journey of building a sustainable business she loves, and why The Achievers Mastermind might be the next right step for you too.

Check out the resources she mentions at: https://www.travelagentachievers.com/93

Have you ever wondered how people juggle growing businesses, family life, and everything in between? In this special behind-the-scenes episode, Roslyn pulls back the curtain and shares a real, unfiltered look into a day in her life as a travel business owner, mentor, and busy mum.

From 6 AM starts at the pool to client emergencies, project meetings, group trips, and life admin (hello, laundry and school runs!), Roslyn shows how systems, sales focus, and smart planning help her manage multiple businesses without burning out. You'll hear insights into her personal routines, business structures, and the small daily habits that fuel her success, all while staying grounded, energised, and passionate about helping travel professionals thrive.

If you've ever thought, "How do they do it all?" this episode is for you. Get inspired to simplify your days, set clear priorities, and create a travel business that supports the life you truly want. This episode was recorded throughout her actual work day, so it's real, unfiltered and honest.

If you love this episode, don't forget to subscribe to the Travel Agent Achievers Podcast on Apple Podcasts or Spotify. ✨ When you leave a written review, it helps more travel professionals discover this podcast and grow their businesses too! Thank you for your support.

Learn More About Travel Agent Achievers: www.travelagentachievers.com

In this episode of the Travel Agent Achievers Podcast, Ros chats with returning guest and founder of Travel Agent Finder, Anna Shannon. Sharing the real power behind gathering client feedback and why we need to move beyond the word testimonial.

Together, Ros and Anna explore why Travel Professionals often hesitate to ask for reviews, what social proof really means, and how client feedback is one of the most powerful (and FREE!) marketing tools you have available to you in your travel business especially when the world feels uncertain.

With insights into:

• Why the word "testimonial" can feel awkward, and what to say instead

• How client stories become a trust bridge for new enquiries

• Where social proof fits into SEO, online presence, and visibility

• Real stats: how Travel Agent Finder generates leads through feedback and credibility

• The "Google Yourself" Exercise every Travel Advisor should do

• How to start collecting feedback today without the overwhelm

This is a must listen episode for any travel business advisor wanting to build authority, increase conversions, and grow a sustainable travel business through relationships and results. Not just algorithms.

Whether you're new to feedback systems or ready to take your visibility to the next level, this conversation will inspire you to take action now.

Each month, Ros guides a community of driven Travel Professionals through one key area of their business through The Achievers Mastermind. This month's theme? Social Proof that Sells. Next month? Repeat & Referral Strategies. If you're ready to build a travel business you love, with clarity, support, and systems - grab the details and click here to join us inside The Achievers Mastermind.