According to Drew Bryant, owner of DB Orlando Collision and monthly FenderBender columnist, one of the most persistent and damaging myths in the world of auto repairs is that insurance companies are on the consumer's side.

In his October column, he talks about the illusion of trust and how collision shop owners and consumers must work together to demand fair treatment and high-quality repairs.

In today's episode, Drew talks about empowering our customers and enhancing the quality of our industry. 

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