Managing university infrastructure is a critical responsibility for those in the role of CBO, but one shared by many groups across the institution. But what happens when you realize that infrastructure begins to lag the demands of the academy?

This week, University of Washington Associate Vice President Ruth Johnston joins us to introduce TAP — Transforming Administration Program — a program designed to look inside and across the institution to identify and execute the projects designed to improve service delivery, enhance service to the campus, reduce waste, and reduce costs. The TAP team has worked hard to unify the institution's stakeholders and increase communication and transparency as a result. If you're looking for a model for improving service delivery across your campus, join us this week for a welcome blueprint for transformation!