In this "Value Delivered" episode of the Scrum.org Community Podcast, Dave West speaks with Andre Bohn of ambarics and Professional Scrum Trainer Alex Hardt about how combining Professional Scrum and Kanban helped ambarics streamline ERP software support. Learn how greater transparency, limiting work in progress, and visualizing work item age enabled the team to better manage unplanned work, reduce escalations, and increase customer satisfaction.