There is an enemy in your company—and it’s 100 percent invisible. You can’t see it because it literally is not there. Yet its impact is massive on every level of the enterprise, from board room to marketing to operations to the field staff.
George Bernard Shaw, the 19th century Irish playwright, once declared: “The biggest problem in communication is the illusion that it has taken place.” An amusing thought perhaps—but, for most companies, the result is not funny.
Strange how most of us believe change happens. Strange how we believe companies learn and improve. Stranger yet is how we seek to validate the progress we think we’re making by attending to exact technical causes and the concrete logic of the physical.
Our sustainment series wraps up today—at least for the time being. And what three things do we now know for sure? 1) A company that does not learn how to sustain its improvements will lose them.
What company champion (site executive, CEO, plant manager, GM) does not seek ways to sustain and extend hard-won improvement results. But few such executives rightly understand what sustainment means or how to attain and extend it.
What is the true goal of sustaining improvement? The true—indeed, the only—goal is to strengthen the behaviors that lead to a continuous improvement work culture.
About Visual Workplace Radio: Let the Workplace Speak
From the publisher's feed
Visual Workplace Radio: Let the Workplace Speak offers the best in practical tools, methods, and strategies for improvement leaders who want to apply workplace visuality and harness its remarkable cultural and bottom line contribution. Visuality: you can’t get to excellence without it.
Each week, award-winning author and foremost visual workplace expert, Dr. Gwendolyn Galsworth, targets new learning and applications through a range of formats, case studies, interviews with business leaders and topic experts.
Whether yours is a factory, hospital, military depot, bank, office or dry cleaners, get informed, get inspired, get visual.
More shows like Visual Workplace Radio: Let the Workplace Speak