Is the problem really volume versus quality?

When it comes to drives, service advisors are making mistakes left and right when it comes to balancing volume versus quality. We know this by watching how service advisors are going about their business--how they’re connecting with customers, how receptive customers seem to be to the information they’re being told, and what the outcomes are. And more often than not, when there is an influx in customers, we see the advisors doing their best to ge