We Know Marketing, We Promise

We Know Marketing, We Promise

By Kelsie Downs + Naoma Serna-ZahnBusinessMarketing
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We Know Marketing, We Promise episodes

  • 050. How to create brand adovcates within the company

    Consistency is not about willpower, motivation, or becoming a completely different person overnight. It is about the promises you make to yourself and whether you keep them. In this episode, we break down why discipline is built through trust, not pressure, and how small, intentional commitments compound into confidence, clarity, and long-term growth.

    This conversation is an honest look at what consistency actually looks like in real life, especially for people who see themselves as “inconsistent,” easily distracted, or stuck in cycles of starting and stopping. It explores how discipline is formed through identity shifts, nervous system safety, and proof over time, not rigid routines or perfection.

    In this episode, we cover:

    • Why consistency starts with self-trust, not motivation

    • How discipline is built by keeping small promises to yourself

    • The difference between loving something and committing to it

    • Why compounding habits matter more than immediate results

    • How consistency rewires your brain and builds confidence

    • The role of systems and project management, and their limits

    • Why awareness of your internal dialogue matters more than tactics

    • How negative self-talk sabotages discipline without you noticing

    • The power of choosing one thing and sticking with it

    • Why top-of-funnel efforts require patience, not pressure

    • How celebrating small wins accelerates long-term change

    • Why nothing meaningful happens overnight, but everything compounds

    If you feel frustrated with yourself for starting strong and falling off, or if you believe discipline just is not “who you are,” this episode will help you rethink consistency as a skill you can build, not a personality trait you lack.

    Subscribe for weekly conversations on discipline, mindset, brand-building, and creating sustainable momentum in business and life.

    30 min
  • 049. Personal brand is must, how to build your own authority

    Personal branding is not about posting more. It is about building authority that compounds trust, shortens sales cycles, and positions you as the obvious choice in your space. In this episode, we break down what real authority looks like online and why inconsistent, random, or overly personal content quietly works against the business you are trying to build.

    This conversation explores how to balance expertise, vulnerability, and strategy without turning your feed into a sales pitch or a public diary. If you feel awkward posting, unsure what to share, or tempted to add random personal content just to feel “human,” this episode will help you recalibrate fast.

    In this episode, we cover:

    • Why authority is a mix of expertise, trust, and relatability

    • The danger of “jump scaring” your audience with random content

    • How personal stories should always connect back to business purpose

    • Why clarity matters more than authenticity without direction

    • How algorithms reward consistency and punish confusion

    • When personal content strengthens your brand and when it dilutes it

    • The role of strategy as a filter for every post

    • How writing and posting clarify your thinking as a business owner

    • Why authority makes sales conversations easier and shorter

    • How visibility challenges your nervous system and why that matters

    • Navigating transitions as your expertise evolves

    • Why video content accelerates trust faster than any other format

    If you want to stop chasing leads, feel confident online, and become pursued instead of pursuing, this episode will help you understand how to build authority intentionally and sustainably.

    Subscribe for weekly conversations on brand strategy, personal branding, marketing, and building businesses that actually work.

    30 min
  • 048. Business etiquette 101

    Business etiquette is not old-fashioned. It is not optional. And it is definitely not about being polite for politeness’ sake. In this episode, we unpack how the way you communicate, schedule, follow up, and respect people’s time directly shapes your reputation, credibility, and long-term opportunities in business.

    This conversation gets very practical and very honest about the small behaviors that quietly close doors, burn bridges, and position you as a commodity instead of a trusted expert or partner. From email timing to calendar boundaries to thank-you notes, etiquette is framed as a strategic brand signal, not a personality trait.

    In this episode, we cover:

    • Why poor business etiquette signals entitlement, not confidence

    • How email habits impact client trust and mental load

    • When an email should be a call, Loom, or meeting instead

    • Why scheduling outside business hours creates unhealthy expectations

    • The role of boundaries in protecting your time, energy, and brand

    • How no-shows and poor follow-up damage your reputation quietly

    • Why thanking people for their time is not optional

    • The difference between being helpful and being taken advantage of

    • How etiquette builds relational equity that compounds over time

    • Why character matters more than skill in long-term business success

    • How people decide whether or not to recommend you behind closed doors

    If you feel overlooked, disrespected, or stuck chasing opportunities instead of being referred into rooms, this episode will help you understand how small shifts in professionalism and communication can dramatically change how people experience your brand.

    Subscribe for weekly conversations on branding, marketing, leadership, and building businesses that last.

    29 min
  • 047. Should you niche?

    Niching down is not a limitation. It is a filter. In this episode, we unpack why chasing everyone leads to exhaustion, diluted expertise, and stalled growth, and why focus, clarity, and constraint are what actually unlock creativity, confidence, and momentum in business. This conversation breaks down the real reasons business owners avoid narrowing their lane, from fear of saying no to money to the discomfort of letting go of variety, and why those fears often signal the exact moment it is time to niche deeper.In this episode, we cover:Why chasing everyone exhausts you and your teamThe hidden cost of saying yes to misaligned moneyHow constraints actually make you more creative, not lessThe difference between being busy and being sought afterWhy clarity attracts better clients and repels bad fitsHow niching down simplifies systems, processes, and team trainingThe role of brand vision as a decision-making filterWhy reputation is built through what you say no toHow early-stage experimentation differs from long-term focusWhen fear is a signal of growth, not dangerWhy depth beats breadth in sustainable business buildingIf your business feels overly complex, your calendar feels packed but unfulfilling, or growth feels heavier instead of lighter, this episode will help you reframe focus as freedom and see niching down as a strategic advantage, not a risk.Subscribe for weekly conversations on brand strategy, leadership, marketing, and building businesses that actually work.

    24 min
  • 046. The 411 on Messaging

    Messaging is not a caption problem. It is not a social media problem. It is a brand problem. In this episode, we break down why messaging is one of the most critical and misunderstood pillars of a strong brand—and how unclear, inconsistent, or overly clever messaging quietly erodes trust, clarity, and conversions.

    This conversation unpacks how messaging should flow from brand conviction, not trends, emojis, or last-minute creativity.

    If your website, social media, emails, and sales conversations all sound slightly different, this episode will help you understand why—and how to fix it.In this episode, we cover:

    - Why messaging matters more than visuals in long-term brand trust

    - The danger of trying to be clever instead of clear

    - How jargon often masks insecurity and lack of confidence

    - Why confusing people is the opposite of effective branding

    - How social media without messaging strategy leads to burnout

    - The difference between posting content and building a brandWhy viral content can damage your business if it is misalignedHow to create a single source of truth for brand messaging

    - The role of conviction in attracting the right people and repelling the wrong ones

    - Why people-pleasing weakens your brand voice

    - How clarity compounds over time when messaging is consistent

    If your marketing feels scattered, your content feels exhausting to create, or your audience engages but does not convert, this episode will help you identify the real issue and give you a practical starting point to rebuild from clarity instead of chaos.

    Subscribe for weekly conversations on brand strategy, messaging, marketing, and building businesses that actually last.

    28 min
  • 045. Is your brand having an identity crisis?

    Most marketing problems are not platform problems. They are identity problems. In this episode, we walk through how to audit your brand and social media to determine whether you are operating from clarity or quietly spiraling in an identity crisis. This conversation goes far beyond visuals. It breaks down why brand identity is the conviction behind every marketing decision you make, and why focusing on logos, colors, or posting volume without internal clarity creates confusion, mistrust, and stalled growth.In this episode, we cover:

    - Why everyone has a brand, but only intentional brands scale

    - The difference between a pretty visual identity and a trustworthy brand

    - How tone whiplash on social media signals internal confusion

    - Why your audience can feel when you are “finding yourself” in real time

    - How brand identity directly impacts trust, sales, and revenue

    - Why social media is a foundational business function, not a side task

    - The danger of outsourcing brand decisions without owner involvement

    - Why posting more without strategy creates erosion, not growth

    - How brand, data, and platform trends must work together

    - Why underpricing marketing services damages brands and industries

    - The compound effect of strategic brand-led marketing over time

    - Two critical self-reflection questions every business owner must answer before scalingIf your marketing feels inconsistent, your messaging feels unstable, or your business looks polished but isn’t converting, this episode will help you identify what’s actually broken and where to start fixing it.


    Subscribe for weekly conversations on brand, strategy, marketing, and building businesses that last.

    30 min
  • 044. Your Q1 Strategic Reset

    A new year does not fix broken systems. Motivation fades, tactics pile up, and teams burn out when there is no clear structure holding the business together. In this episode, we unpack why systems matter more than tactics and how a strategic reset can change everything for your team, your clients, and your sanity.

    This conversation walks through the real highs and lows of the past year, including team turnover, growing pains, emotional leadership moments, and the hard lessons that forced a deeper level of clarity and structure.

    More importantly, it lays out a practical approach to resetting your business without overcomplicating it or chasing shiny tools.

    In this episode, we cover:

    - Why tactics fail without a clear system underneath them

    - How to run a simple vision-casting session without a deck or presentation

    - The difference between being organized and being over-processed

    - How to identify friction points in client delivery and team communication

    - Why software cannot fix a broken process

    - How to whiteboard your systems before choosing toolsThe importance of slowing down to speed up

    - How to set realistic quarterly goals without overwhelming your team

    - Why deciding what not to do is just as important as deciding what to doHow celebration, feedback, and clarity build trust and momentum

    This episode is for business owners and leaders who feel stuck in reaction mode, overwhelmed by systems that no longer serve them, or frustrated that growth feels harder than it should. A reset does not require perfection. It requires clarity, alignment, and the willingness to build something sustainable.Subscribe for weekly conversations on marketing, leadership, systems, and building businesses that actually work.

    32 min
  • 043. How to be better at sales and showing your value

    Sales calls do not fail because you lack talent or expertise. They fail when confidence, clarity, and process break down. In this episode, we unpack what it actually looks like to lead a sales call with conviction, warmth, and structure—without slipping into pressure, scarcity, or people-pleasing.

    This conversation dives deep into the mindset shifts and practical frameworks that turn sales calls from awkward transactions into trust-building conversations.

    What we cover:

    • Why confidence is built through decisions and reps, not emotions

    • How to create a simple pre-call ritual that grounds your confidence

    • The difference between curiosity, control, and over-talking on sales calls

    • Why asking great questions builds more trust than pitching features

    • How to position yourself as the guide instead of a vendor

    • The importance of clearly outlining process, phases, deliverables, and fees

    • How to assess whether someone is a good client fit, not just if they can pay

    • Why saying no protects your reputation more than closing every deal

    • How scarcity thinking sabotages confidence and pricing

    • When to follow up, how to follow up, and why closing the loop matters

    • Why feedback from lost deals is one of your greatest growth tools

    This episode is a masterclass in leading sales conversations with clarity, authority, and humanity. If sales calls drain you, intimidate you, or leave you second-guessing yourself, this will help you recalibrate fast.

    👉 Subscribe for weekly conversations on marketing, leadership, confidence, and building businesses that actually work.
    💬 Question: What part of your sales process needs more clarity or confidence right now?

    38 min
  • 042. The Bro-Preneur Gospel: 50 Pieces of Terrible Business Advice

    In this short, fun holiday episode, we’re doing something different—a parody of the hyper-masculine, hustle-at-all-costs business culture that dominates LinkedIn and podcast feeds. You know the quotes: no sleep, no balance, grind harder, ignore your feelings, scale or die.

    So we read 50 pieces of “bro-preneur wisdom” from 2025 and break down why most of it is exhausting, unrealistic, and quietly wrecking businesses, teams, and mental health.

    What we cover:

    • Why burnout is not a badge of honor

    • The myth that exhaustion equals success

    • How hustle culture confuses confidence with recklessness

    • Why saying yes to everything destroys clarity and margins

    • The danger of treating your business like your personality

    • Why empathy, rest, and boundaries are not weaknesses

    • The difference between discipline and self-destruction

    • How performative “CEO energy” replaces real leadership

    This episode is lighthearted, sarcastic, and honest—but the message is real: you don’t have to grind yourself into the ground to build a meaningful, profitable business.

    Take a breath. Eat lunch away from your desk. Use creamer if you want.
    And maybe don’t take business advice from someone who thinks burnout is the goal.

    👉 Subscribe for honest conversations about marketing, leadership, and building brands that actually work.
    💬 Question: Which piece of terrible advice have you secretly believed before?

    11 min
  • 041. How to make confident decisions when you don’t feel confident

    If you wait to feel confident before you make a decision, you will stay stuck. In this episode, we break down what real confidence in business actually looks like—and why it comes from action, not emotion.

    What you’ll learn:

    - Why confidence grows through reps, not waiting

    - The hidden traps: fear of being wrong, disappointing others, or mistrusting your intuition

    - How to borrow confidence from mentors or peers until yours catches up

    - Why indecision drains more ROI than making the wrong choice

    - Practical reframes: most decisions are reversible and don’t require perfection

    - Questions to break out of an indecisive spiral:• Is this fear or intuition?

    • If no one was watching, what would I choose?

    • What am I avoiding by not deciding?

    • In three years, will this matter?

    - How confidence impacts sales, pricing, hiring, leadership, and client experience

    - Why saying your price out loud (without trembling) changes everythingThis episode is a permission slip to make the decision, take the step, and fix it later.

    - Confidence is built—not found.


    Subscribe for weekly strategy and honest conversations about building a business that actually works.

    #Entrepreneurship #DecisionMaking #Confidence #WeKnowMarketing #BusinessGrowth

    29 min

About We Know Marketing, We Promise

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We Know Marketing, We Promise is where ambitious women go when they’re tired of guessing their way through marketing and want real clarity on how to scale.