When you walk into a service department, you can tell if it's a well-run operation pretty quickly. If there's intentionality everywhere, and nothing is left to chance, you have a good dealership on your hands. But the outcome of those processes are the real key. Is the department in the green month-over-month? Are you hitting 50% net-to-gross? Are customers coming back? You can everything you need to know about how a dealership is doing by how the customer is treated. If you want your question featured on the show, just call in to 1-833-3ASK-SDR and leave us a voicemail. 

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