Legislative changes are shaking up property management across Australia, and the impact reaches much further than we might expect. In this episode, we sit down with Cathie Crampton, National Head of Property Management Growth at Belle Property Corporate, to break down how these new laws are reshaping the roles of landlords, property managers, and tenants alike. With two decades of experience across the country, Cathie has insights from every corner of the industry, making her the perfect guide to help us understand what these shifts really mean for all of us.

We explore how property managers are caught between tenant demands and landlord responsibilities, often feeling the pressure as compliance requirements and expectations grow. We also dig into the impact on property management businesses, where rising costs and tighter rules are forcing agency owners to rethink their approach. From adopting tech solutions to adjusting rent rolls, property managers are finding creative ways to handle these changing landscapes to keep operations sustainable.

As we wrap up, we look ahead at where the industry might be headed. With regulation on the rise, the role of property managers could shift toward a more professional, advisory focus—but it’s a challenging road ahead. This episode is essential listening for anyone wanting to understand how these policies are reshaping the property market and what lies ahead for all of us.

Episode Highlights:

00:00 - Introduction

01:09 - Who is Cathie Crampton?

01:54 - How tough has it been for property managers over the last few years?

05:11 - Latest legislation and compliance requirements affecting property owners in Victoria

09:07 - What’s the real impact of first home buyers competing with tenants for rental stock?

12:09 - How has the turnover rate of investment properties changed since COVID?

14:31 - How are property management businesses coping with rising expenses?

18:52 - Key changes property managers are making to serve consumers better

23:00 - What are the implications of the no grounds eviction law on property management?

26:38 - The impact of the two-week holding deposit rule on renters who can't provide references

29:22 - Which areas are facing rental market challenges due to investors selling?

34:40 - Have proptech platforms failed to disrupt the property management industry?

38:56 - Cathie’s thoughts on reorganising the way property management is done

43:00 - Should property managers be offering investment advice without proper expertise?

47:13 - Cathie Crampton’s property dumbo

About Our Guest:

Cathie Crampton is the National Head of PM Growth & Performance at Belle Property Corporate, bringing 20 years of success in property management across Australian markets. Her vast real estate experience, combined with strong empathy and business acumen, makes her a valuable asset in optimising PM business returns with principals at the business level. Known for her leadership, mentoring abilities, and passion for real estate, Cathie supports business owners in enhancing their performance while fostering a positive work environment. A respected industry figure and frequent speaker, she embodies Belle Property’s people-focused excellence, contributing significantly to the team.

Connect with Cathie Crampton:

• LinkedIn https://au.linkedin.com/in/cathie-crampton

• Website https://www.belleproperty.com/

Resources:

• Visit our website https://www.theelephantintheroom.com.au

• If you have any questions or would like to be featured on our show, contact us at: The Elephant in the Room Property Podcast  [email protected]

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