As interest rates rise many home builders find that a number of their backlog customers no longer qualify for their homes. It can be a difficult conversation to have with your clients because they're already frustrated by longer build times and higher prices.

Christine Miles, a leading business consultant known as the Listening Guru and author of the bestselling book, What Is It Costing You Not To Listen shares her advice on having difficult conversations. Asking better questions and listening can help with that. Christine says that most of us listen to what we think we hear rather than what is being said.  Instead, we need to listen to understand.  
For full show notes please visit: https://anewgosell.com/show17