
Sign up to save your podcasts
Or


I opened this episode with a simple truth: restaurants don’t win on one great meal — they win on the second and third visits. In my conversation with hospitality pro Darren Denington, we unpack what really drives repeat business right now: first impressions that stick, value guests can feel (beyond price) and service that creates a personal connection. You’ll hear how to turn a first-time guest into a regular, what “value” actually means to today’s diners, where operations quietly erode loyalty and how to use systems, training, accountability — and yes, secret shopping — to keep experiences scoring in the 90s. This is a playbook for owners who want more visits, higher check averages and a reputation that markets itself.
🖥️ Get My Latest Training Video: https://dsp.coach/training-opt-in
👍 Book a Call – https://dsp.coach/podcast-ryan-call
Sponsor – Service with Style: www.servicewithstyle.com/dsp
Visit my website for more information about my restaurant coaching program: https://www.davidscottpeters.com
By David Scott Peters4.6
3232 ratings
I opened this episode with a simple truth: restaurants don’t win on one great meal — they win on the second and third visits. In my conversation with hospitality pro Darren Denington, we unpack what really drives repeat business right now: first impressions that stick, value guests can feel (beyond price) and service that creates a personal connection. You’ll hear how to turn a first-time guest into a regular, what “value” actually means to today’s diners, where operations quietly erode loyalty and how to use systems, training, accountability — and yes, secret shopping — to keep experiences scoring in the 90s. This is a playbook for owners who want more visits, higher check averages and a reputation that markets itself.
🖥️ Get My Latest Training Video: https://dsp.coach/training-opt-in
👍 Book a Call – https://dsp.coach/podcast-ryan-call
Sponsor – Service with Style: www.servicewithstyle.com/dsp
Visit my website for more information about my restaurant coaching program: https://www.davidscottpeters.com

16,833 Listeners

21,189 Listeners

49 Listeners

30,223 Listeners

14,028 Listeners

580 Listeners

4,446 Listeners

2,278 Listeners

53 Listeners

184 Listeners

56 Listeners

145 Listeners

4,242 Listeners

933 Listeners

1,355 Listeners