Refund requests can feel personal — but they’re not. They’re simply a sign that your systems, boundaries, and communication need to work for you, not against you. In this episode, we’re unpacking exactly how to navigate refund situations with clarity and leadership.

Inside the episode, you’ll learn:

🔥 How to respond to refund requests without panic or self-doubt

🔥 The role your policies play (and why most providers don’t use them correctly)

🔥 When to stand firm — and when to make an exception

🔥 The scripts you can use to keep communication clear and professional

🔥 How to build systems that significantly reduce refund requests

If you’ve ever felt anxious, guilty, or uncertain about handling refunds, this episode will help you take back control and operate like the CEO your business needs.

🚀 Ready to build systems that protect your time, your revenue, and your confidence?

Book your free strategy call: www.pelvibiz.com/strategy

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