How do you build genuine credibility? Eric Anderton presents Christine Miles M.S. Ed., the author of What Is It Costing You Not to Listen? and the founder and CEO of EQuipt. Christine talks about how listening is about hearing what's not said, not just what is said. You build credibility because of what you understand about others, not what you tell them. And the more you learn how to listen, the more emphatic you become. Join the conversation to discover six questions that can sharpen your listening skills. Tune in!