In this episode of Confessions of a Cleaning Business Owner, Louise and Diane discuss the importance of identifying your ideal client, understanding their pain points, and the significance of flexibility in client relationships. They share insights on handling difficult clients, effective marketing strategies, and leveraging past inquiries for new business. The conversation also highlights the role of technology in client management and the necessity of being found on Google for client acquisition. Finally, they emphasize the value of customer service and handling objections to build rapport with potential clients.

Useful Links

DCBN

Docflight