Struggling to get your agents to consistently show up and take action? In this episode, Lauren Holland sits down with Mie Yamashita, Director of Team Productivity at Reside, to break down the psychology behind agent disengagement. Together, they explore why accountability isn’t about micromanaging—it's about setting clear expectations, reinforcing standards, and fostering a culture of trust and ownership. From overcoming fear and self-doubt to implementing effective systems that drive results, this conversation delivers actionable insights you can immediately apply to your team. Whether you’re a team leader, coach, or real estate professional, this is the leadership episode you don’t want to miss! 

Chapters:

• 00:00:00 - Kicking off with leadership, accountability, and what makes agents tick
• 00:00:28 - The real reason your agents aren’t showing up—and how to fix it
• 00:01:18 - Meet Lauren & Mie: Your guides to building a high-performing team
• 00:01:45 - Why agent engagement is one of the biggest headaches in real estate
• 00:02:16 - The secret to unlocking agent productivity (hint: it’s not just hard work)
• 00:03:41 - Fear and overwhelm: The hidden roadblocks killing your agents' success
• 00:06:52 - Why some agents ghost you—and how to bring them back in
• 00:11:37 - The fine line between accountability and micromanaging
• 00:13:39 - Real-life agent transformations: What actually works
• 00:16:27 - Setting expectations that agents can’t ignore
• 00:21:58 - Stop letting your agents fail—why tough love is the best love
• 00:24:08 - Strong boundaries = better results. Here’s how to enforce them
• 00:25:05 - How to build trust so your agents actually listen
• 00:26:17 - What to do when your agents keep skipping meetings
• 00:28:08 - How to create a culture where agents WANT to show up
• 00:29:22 - The key activities that separate top agents from the rest
• 00:32:41 - Are leads overrated? What really makes a team valuable
• 00:39:00 - No more excuses! Systems that drive real agent success
• 00:43:33 - Final takeaways: Leadership, recruiting, and scaling like a pro

Links and Resources:

• Reside Platform
• Reside Platform Website
• Mie on LinkedIn
• Lauren on LinkedIn

Thanks so much for joining us this week. Want to subscribe to the Reside Platform Podcast? Have some feedback you’d like to share? Connect with us on Spotify, Apple Podcasts and YouTube to leave us a review!