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We’ve heard it all—baristas don’t trust their owners, owners feel misunderstood, and coffee shop culture feels broken. In this episode, we unpack the real reasons why baristas and owners feel disconnected and how to build bridges instead of barriers. We reflect on our own missteps, share stories from cafes across the country, and offer actionable insights into cultivating trust, leadership, and clarity. We also sip on a delicious cup from Cathedral Coffee and chat about expanding our HQ and dialing in better coffee brewing processes. If you’re a cafe owner or barista looking to strengthen your culture, this one’s for you.

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00:00:00 We back

00:02:12 That was my cold open

00:02:41 Intro II (kinda mid IMO)

00:05:59 Coffee of the day

00:10:59 Hot Topic

00:13:52 For Owners

00:25:43 Hypocrisy

00:29:22 Under Promise - Over Deliver

00:32:06 Let's get PRACTICAL

00:36:03 Owner Absence v.s. Owner Availability

00:37:02 Lack of Clarity In the Job Description

00:45:15 Tolerating Toxicity

00:50:24 The Pay Gap (DUH DUH DUH)