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We took on a spicy one this week — the complicated (and sometimes strained) relationship between cafe owners and baristas. Why do some owners feel frustrated with their staff? Is Gen Z to blame… or is it all the owner’s fault? (Spoiler: it’s probably the latter.) In this episode, we get real about things like excessive time off, lack of ownership, complaining without solutions, and passion mismatches — but all with one goal in mind: how to build a healthier, more empathetic, and high-functioning cafe team. Whether you’re a barista or an owner, there’s a ton to take away here.

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00:00:00 START

00:00:13 Intro (Kent go Easy on Riley)

00:02:32 Ladies and Gentleman, Start Your Engines

00:04:48 The Topic

00:08:40 Personal Mismanagement (Schedule)

00:19:12 How to Set your baristas up for success

00:22:34 Complaigning Without A Solution

00:29:59 Entitlement

00:33:43 Passion for The Craft v.s. "It's just my job"

00:40:04 How Do You Fill the Gap?