Madison started the CARES, or Community Alternative Response Emergency Services, program in 2021 after a wave of protests and a series of deaths. Paramedics and crisis workers now respond to non-violent 911 calls in Madison, rather than police officers.

Two years and thousands of calls later, the program seems to be working. But it’s not staffed on nights and weekends and it’s only available within city limits. It could become 24/7 and serve the Madison suburbs under proposals before the Madison City Council and the Dane County Board. 

Host Bianca Martin caught up with Madison Assistant Fire Chief Ché Stedman to learn how it all works. 

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