Service Manager turnover is at 60%. That’s 6 out of every 10 service managers being removed and replaced regularly! Frequently, when management meets with Chris in Strategy Sessions to get help, they are talk about their plan, and need, to get rid of the current service manager. When this happens, Chris says, “Let us work with the guy you have. Chances are they haven't been trained and they haven’t been given the tools they need.”

They say you can't teach an old dog, but it has nothing to do with tricks. Once somebody understands how the numbers work, how the systems work, and they can actually see a path to success, it's just human nature that you're going to do better than before.

Join us, as Chris and Christian go over how often times, Service Managers have no access to financial statements, don’t understand how pricing works, have no idea what to do with marketing, lack experience managing people, and how most are getting by just by being reliable and working hard. Unfortunately, this is not how to create a scalable system which ends up with the Service Manager taking the bullet.

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