Warren Buffet had some interesting perspective to share at Berkshire Hathaway annual meeting this year. "I know where Apple's going to be in 5 to 10 years, but I have no idea where the automotive industry is going to be in 5 to 10 years." In many ways, he's right. There's a lot of uncertainty in car sales. The influence of Tesla's direct-to-consumer model cannot be understated. But what he failed to mention is how fixed operations will factor into the equation. There are 300 million cars on the road in the United States, and they're not going to disappear tomorrow. Service will become the star of the dealership, and in this episode, Chris explains how you can start preparing for this new reality. 

0:00 - 15:00 Jet Ski Horror Story Part 2 & Christian's Vacation

15:00 - 23:00 News

23:00 - 32:00 Move Your Top Sales Person To The Service Department

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