If you’ve ever hired someone because you needed a body to work in the restaurant and then paid for it for months, this episode will feel uncomfortably familiar. In episode 140 of “The Restaurant Prosperity Formula” podcast, I sit down with Dwight Crain, managing partner of Eleserv, to talk about the real reason turnover keeps repeating itself and how better selection changes everything. You’ll hear what restaurant owners can expect to learn about the hidden costs of a bad hire, why most of us overrate our interviewing skills, how assessments and benchmarks can narrow the candidate pool fast and how the right hiring process protects your culture, your guest experience and your profit.

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