Confessions of a Cleaning Business Owner

Why your staff training is failing


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In this episode of Confessions of a Cleaning Business Owner, Louise Trehearn and Diane Greenwood discuss the common pitfalls in staff training within cleaning businesses. They explore why training often fails, emphasizing the importance of structured training, practical techniques, and creating a positive learning environment. The conversation highlights the need for business owners to invest time and money in training to ensure long-term success and quality service delivery. They also provide practical solutions for improving training processes and the significance of feedback in the training journey.
 
takeaways
  • Many cleaning business owners struggle with effective staff training.
  • A lack of structure in training leads to poor outcomes.
  • Hope is not a strategy for training success.
  • Investing time and money in training pays off in the long run.
  • Training should be conducted in a supportive environment, not in front of clients.
  • Feedback should be timely and constructive to be effective.
  • Training techniques should include telling, showing, doing, and reviewing.
  • Assuming everyone knows how to clean can lead to training gaps.
  • Creating a positive mindset during training is crucial for success.
  • Improving training processes is essential for the growth of the cleaning industry.
  • ...more
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    Confessions of a Cleaning Business OwnerBy Domestic Cleaning Business Network

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