
Sign up to save your podcasts
Or


On this podcast, Josh interviews Kevin Heist, owner of Elite Auto Care in Buffalo, NY. Kevin shares his experience as an owner-operator navigating the ups and downs of running a detailing business, including how seasonal changes affect growth, how his business has evolved over time, and the mindset it takes to scale without losing focus. The conversation touches on leadership, sales, customer relationships, and the reality that success in detailing is built just as much on people and systems as it is on the work itself.
Time Stamps:
00:00 Introduction
02:49 How Winter Impacts the Business
04:55 Adding New Services (PPF, Tint)
06:04 His Wife’s Role in the Business
08:55 Kevin’s Day-to-Day
13:06 Marketing
16:42 Improving Customer Interaction in Sales
22:18 Sales Structure & Sales Roles
28:46 People Business
32:32 Embracing Mistakes
33:19 Role of Social Media
40:03 Managing Distractions
49:40 Setting Customer Expectations
1:00:00 What’s Been Most Helpful From the Road to $1 Million Podcast
Elite Auto Care:
Website - https://www.eliteautocarewny.com/
Instagram - https://www.instagram.com/dynamicdetailingsj/
Belk Detailing LLC:
Website - https://www.belkmobiledetailing.com/
Instagram - https://www.instagram.com/eliteautocarewny/
Road to $1 Million
Youtube: https://www.youtube.com/channel/UCmpBUJXb6dY8jnJxEDfkx5A
Instagram: https://www.instagram.com/roadto1milliondetailing/
By Josh Belk5
66 ratings
On this podcast, Josh interviews Kevin Heist, owner of Elite Auto Care in Buffalo, NY. Kevin shares his experience as an owner-operator navigating the ups and downs of running a detailing business, including how seasonal changes affect growth, how his business has evolved over time, and the mindset it takes to scale without losing focus. The conversation touches on leadership, sales, customer relationships, and the reality that success in detailing is built just as much on people and systems as it is on the work itself.
Time Stamps:
00:00 Introduction
02:49 How Winter Impacts the Business
04:55 Adding New Services (PPF, Tint)
06:04 His Wife’s Role in the Business
08:55 Kevin’s Day-to-Day
13:06 Marketing
16:42 Improving Customer Interaction in Sales
22:18 Sales Structure & Sales Roles
28:46 People Business
32:32 Embracing Mistakes
33:19 Role of Social Media
40:03 Managing Distractions
49:40 Setting Customer Expectations
1:00:00 What’s Been Most Helpful From the Road to $1 Million Podcast
Elite Auto Care:
Website - https://www.eliteautocarewny.com/
Instagram - https://www.instagram.com/dynamicdetailingsj/
Belk Detailing LLC:
Website - https://www.belkmobiledetailing.com/
Instagram - https://www.instagram.com/eliteautocarewny/
Road to $1 Million
Youtube: https://www.youtube.com/channel/UCmpBUJXb6dY8jnJxEDfkx5A
Instagram: https://www.instagram.com/roadto1milliondetailing/

229,564 Listeners

39,191 Listeners

4,426 Listeners

32,895 Listeners

214 Listeners

591 Listeners

28,085 Listeners

4,467 Listeners

2,302 Listeners

93 Listeners

46,506 Listeners

141 Listeners

288 Listeners

4 Listeners

12 Listeners