[00:00] - Intro

[00:33] - Pool industry lifers

[07:25] - How pools are winterized in the Northeast

[11:51] - How cold is too cold to plaster?

[16:50] - Calcium chloride in the plaster mix

[22:06] - Freeze damage protection

[27:40] - Dilution's impact on the LSI during the winter

[33:51] - Testing fill water, and smart winterizing

[36:10] - Company culture of learning

[45:21] - Scale vs. calcium crystals

[52:50] - Accountability

[1:00:40] - Water and air physics

[1:10:38] - Closing

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