Today, nearly every organization is grappling with how to transform the experiences their workers have every day. Employers winning in today's hypercompetitive market deeply understand their workers, declare what they stand for as employers, and then live up to those expectations. Deloitte's Colleen Bourdeaux and Courtney Sherman are joined by Ramondy Thermidor from Memorial Sloan Kettering Cancer Center on how leaders can use human-centered design thinking that places the worker at the center.