Working

When it comes to closing a deal, generating client referrals, or getting repeat business, understanding how to elevate the customer’s experience can make all the difference. So how do you go above and beyond to deliver extraordinary experiences? To find out, host JulieGurner talks to customer experience guru and former Head of Customer Experience Programs at JetBlue Airways, Liliana Petrova. Together, they dive into the process of thinking through the customer journey, executing ideas, conveying your vision, and much more.

Download and subscribe to The Relentless on Apple Podcasts, Stitcher, Spotify, TuneIn, Overcast, or wherever you listen.

This paid podcast is produced by Slate Studios and Century 21 Real Estate.© 2020 Century 21 Real Estate LLC. All rights reserved. CENTURY 21®, the CENTURY 21 Logo and C21® are registered marks owned by Century 21 Real Estate LLC. Century 21 Real Estate LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each office is independently owned and operated. This material may contain suggestions and best practices that you may use at your discretion. The opinions expressed in this podcast are those of the individuals featured and not necessarily of Century 21 Real Estate

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This week, host Rumaan Alam talks with the multitalented artist Maira Kalman. Kalman is an illustrator, writer, artist, and designer known for her playful and witty illustrations in children's books like Fireboat and Why We Broke Up as well as her work for the New York Times and the New Yorker.

They talk about what the perfect day of work looks like for the artist, how to stay creative in times of crisis, and her latest project: an illustrated edition of The Autobiography of Alice B. Toklas. 

Afterward, Rumaan and Isaac Butler talk about the ways in which they’re trying to remain creative. Rumaan has been watching the Met’s release of “Nightly Met Opera Streams,” a free series of encore Live in HD presentations streamed on the company website, and Isaac recommends picking up a copy of the book And Then You Act: Making Art in an Unpredictable World, by theater director Anne Bogart to combat creative roadblocks during this time of great uncertainty. 

Send your questions about creativity and any other feedback to [email protected].

Podcast production by Morgan Flannery.

Hosted on Acast. See acast.com/privacy for more information.

Welcome to the revamped Working. We’re pivoting to creativity! New hosts Rumaan Alam, Isaac Butler, and June Thomas will be talking to writers, musicians, designers, YouTubers, and other people with creative jobs about how they spend their days. 

This week, June talks with author Veronica Roth, who wrote the first draft of her novel Divergent when she was a senior at Northwestern University. She had sold more than 32 million books by the time she was 26, and next week, at the ripe old age of 31, she’ll publish her seventh novel, Chosen Ones. 

They talked about identifying your natural writing style, how to find the perfect person to offer feedback on your work, and making the switch from writing YA fiction. You’ll also hear how Kate Winslet helped her create more believable villains.

Afterward, Rumaan and Isaac talk about their own experiences with the workshopping process and the readers whose feedback they trust most—for Rumaan that’s Lynn Steger Strong, author of Hold Still; for Isaac that’s Sally Franson, author of A Lady’s Guide to Selling Out, and Catherine Nichols.)

Send your questions about creativity and any other feedback to [email protected].

Podcast production by Morgan Flannery.

And if you enjoy this show, please consider signing up for Slate Plus. Slate Plus members get benefits like zero ads on any Slate podcast, bonus episodes of shows like Slow Burn and Dear Prudence—and you’ll be supporting the work we do here on Working. It’s only $35 for the first year, and you can get a free two-week trial now at slate.com/workingplus

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For Jordan’s last episode as host, he won’t be asking the questions. Instead, Slate’s June Thomas will be talking to him about how he’s covering the economy during the coronavirus pandemic. They also discuss what it takes to be an economics correspondent, where he gets his story ideas from, and how to read dense papers and legislation. Plus Jordan and June talk about the transition of the show and reminisce over Jordan’s favorite episodes. 

Slate Plus members get ad-free podcasts and bonus episodes of shows like Dear Prudence and Slow Burn. Sign up now to listen and support our work.

Send feedback to [email protected].

Podcast production by Rosemary Belson.

Hosted on Acast. See acast.com/privacy for more information.

In this special episode recorded live at the CENTURY 21® Leadership Summit in Palm Springs, Dr. Julie Gurner tackles these interconnected topics with Margo Downs, an expert in creating empowering company culture and the importance of coaching. Over the course of her career, Margo was integral in developing the people and culture strategies at three iconic brands: Starbucks®, Lululemon Athletica, and Stitch Fix®. Whether you’re leading an international corporation or building your own brokerage, two things are essential for teams looking to progress to the next level: positive culture and effective coaching.

Download and subscribe to The Relentless on Apple Podcasts, Stitcher, Spotify, TuneIn, Overcast, or wherever you listen.

This paid podcast is produced by Slate Studios and Century 21 Real Estate.

© 2019 Century 21 Real Estate LLC. All rights reserved. CENTURY 21®, the CENTURY 21 Logo and C21® are registered marks owned by Century 21 Real Estate LLC. Century 21 Real Estate LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each office is independently owned and operated. This material may contain suggestions and best practices that you may use at your discretion. The opinions expressed in this podcast are those of the individuals featured and not necessarily of Century 21 Real Estate.

Hosted on Acast. See acast.com/privacy for more information.

This week, Jordan talked to Sister Mary Catharine Perry, a Dominican nun at The Monastery of Our Lady of the Rosary in New Jersey. As more people have begun social distancing to help flatten the coronavirus curve, Sister Mary Catharine shared some tips on how to stay home with NJ Advance Media reporter Cassidy Grom and began circulating around the internet. Jordan talked to Sister Mary Catharine about social distancing from the outside world and what it’s like living in a monastery with 18 sisters. Sister Mary Catharine tells Jordan her path to becoming a nun and what it means to be a Dominican nun. They also discuss making soap and cheese! 

Slate Plus members get ad-free podcasts and bonus episodes of shows like Dear Prudence and Slow Burn. Sign up now to listen and support our work.

Send feedback to [email protected].

Podcast production by Rosemary Belson.

Hosted on Acast. See acast.com/privacy for more information.

This week, Jordan talks to Molly Baz, Senior Associate Food Editor at Bon Appétit. Molly is part of the team of chefs who create and test recipes for the magazine--which you may already know if you're one of the millions of people who watch Bon Appétit's videos on Youtube. Molly talks life in the BA Test Kitchen, how a recipe makes it to the pages of the magazine, and her secret for a perfect bowl of cereal.

Slate Plus members get ad-free podcasts and bonus episodes of shows like Dear Prudence and Slow Burn. Sign up now to listen and support our work.

You can email us at [email protected].

Podcast production by Jessamine Molli.

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This week, Jordan kept his feet on the ground but talked with Daniel Darby about intentionally falling through the air. Daniel is a professional wingsuit pilot who competes on the international level. He also teaches adventure-seekers how to skydive and wingsuit. Daniel tells Jordan how he learned to fly, what hurdles he faces when trying to communicate mid-flight, and how he accidently interrupted a stranger’s pool party. 

Slate Plus members get ad-free podcasts and bonus episodes of shows like Dear Prudence and Slow Burn. Sign up now to listen and support our work.

Send feedback to [email protected].

Podcast production by Rosemary Belson.

Hosted on Acast. See acast.com/privacy for more information.

For her first season hosting Working, Slate’s Shannon Palus is delving into the world of running, from professional athletes to coaches to people who do all manner of things to help other people run.

In the final episode of the season, Shannon speaks to Monica Devreese, co-owner of Santa Barbara Running, co-founder of the running apparel brand Rabbit and self-described "gear head". Monica tells Shannon what lead her to opening her running store, everything that goes into designing running apparel and why the community is the best part of both of those worlds.

Hosted on Acast. See acast.com/privacy for more information.

For her first season hosting Working, Slate’s Shannon Palus is delving into the world of running, from professional athletes to coaches to people who do all manner of things to help other people run.

This week, Shannon talks to Amy Begley, an Olympic runner and the Head Coach of the Atlanta Track Club. Amy tells Shannon about her experiences as an elite runner, why she spoke out about Alberto Salazar’s treatment of women in the Nike Oregon Project and what her life is like now that she’s moved over to the coaching side of things.

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