477: Yum! Brands Chief Digital and Technology Officer Clay Johnson discusses:

An overview of Yum! Brands ecosystem

Clay's four key priorities around redefining the customer, team member, and employee experience

How COVID has accelerated the company's digital journey

How the company delivers an excellent customer experience

How the company has implemented customer feedback to deliver contactless payments

The innovation lab at Yum! Brands

Clay’s view on the future of the mobile workforce post-pandemic 

Clay’s take on the evolution of the CIO role

* How switching from a project to a product mindset can accelerate product development and delivery

* How agile thinking applies to operations

Among a variety of other topics.

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This episode is sponsored by Zoho.