Every interaction with your customers offers an opportunity to be warm and welcoming. It's also easy to make them feel alienated or put off. Where in your business are you being unintentionally grumpy?

Key Takeaways:

⭐️Do or Delegate: Look over the client touchpoints in your sales process - is there an opportunity for you to add surprise and delight to the process to make people feel welcome?

📘Books Mentioned: Free Time: Lose The Busywork, Love Your Business, Pivot

🔗 Resources Mentioned: Employees Only, Emily P Freeman, The Next Right Thing Podcast

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